Renewals Specialist

Clinisys • Morrisville, NC

2d • Hybrid

About The Position

Building an AI‑first organization is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency.
Position Summary
The Clinisys Renewals Team oversees all aspects of global quoting and billing for Maintenance and Support services. We work with customers both internal and external to ensure a high level of customer service, license compliance, resolve escalations, and ensure timely and accurate initial year and renewal billing and quoting.
The Renewals Specialist performs a variety of accounting and billing functions such as renewal invoicing, renewal quote processing, billing maintenance on new products per project terms, and working with internal and external customers on questions or concerns related to maintenance and support invoices, credit requests, and payments.

Requirements

• High level of attention to detail
• Strong organizational skills
• Excellent written and verbal communication skills
• Solid knowledge of billing practices
• Ability to read and interpret commercial contracts to ensure invoicing accuracy
• Flexible team player with emphasis on customer service
• Established ability to interact effectively with all levels and departments within the company and with clients
• Excellent critical thinking skills
• Bachelor’s degree in business administration or related discipline
• 2+ years of experience in a commercial billing or Accounts Receivable role
• 2+ years in a professional customer service facing role
• Must be able to commit to a minimum of 3 days working onsite in either our Raleigh NC or Tucson AZ office.

Nice To Haves

• Experience in the Software as a Service business.
• Healthcare, or related, Industry experience.

Responsibilities

• Assist with the renewal process for customer maintenance and support contracts.
• Monthly issue maintenance renewal invoices, considering all Software Maintenance Contracts and client purchases.
• Generate quotes for clients with upcoming maintenance renewals.
• Maintain system accuracy by updating billing information for new and removed maintenance products.
• Evaluate client concerns, process credit requests in line with company policy, and escalate complex issues as necessary.
• Proactively contact customers before and during the renewal process to facilitate purchase order procurement.
• Provide essential information to clients regarding maintenance contracts to close deals.
• Collaborate with clients and internal departments to resolve issues and escalations related to client maintenance and support agreements, escalating complex issues as necessary.
• Ensure the timely and accurate delivery of maintenance contract renewal information to clients, maintaining a high degree of professionalism and precision.
• Keep client asset records, license levels, and support contract data accurate and current using company systems.
• Adhere to company policies and procedures regarding client license asset management and compliance.
• Perform any additional duties and responsibilities as assigned.

Benefits

• Our benefits for Full Time employees are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees