Renewals Manager

SS&C•New York, NY

1d•Onsite

About The Position

The Global Renewals Organization at SS&C Blue Prism is a newly established function with a clear mandate to protect and grow recurring revenue by delivering a consistent, scalable renewals experience for customers worldwide. The Americas team is one of the founding regional pillars of this build. The Renewals Manager, Americas owns the renewal cycle for sub-$100K ARR accounts across the region, a segment characterized by high volume where the motion must be efficient, and the opportunity to establish lasting operational discipline is greatest. This role involves working closely with Partner Managers, Account Executives, Renewals Operations, and Finance, and will contribute directly to shaping how renewals work globally as the function scales.

Requirements

4+ years of experience in Enterprise Software renewals sales, or a quota-carrying customer retention / commercial role
A demonstrable track record managing a high-volume, low-touch book of business with strong retention outcomes
Experience building or significantly improving a renewals process or cadence — you have helped create structure where little existed before
Strong Salesforce proficiency including pipeline management, forecasting, and maintaining data hygiene
The ability to produce and present an accurate rolling forecast with clear commentary, risk flags, and confidence levels
A genuine self-starter mindset — you identify the gap and fill it without being told; ambiguity is something you navigate, not avoid
Strong written, verbal, and presentation skills; you communicate clearly across peer, stakeholder, and leadership audiences
Comfort working at multiple levels of an organization — operationally day-to-day, and upward when escalation is needed

Nice To Haves

Experience in a deal desk, revenue operations, or renewals operations function
Familiarity with CPQ tools (Salesforce CPQ, DealHub, or similar) and contract workflow systems
Experience working in a partner channel go-to-market and coordinating renewals through partners
Background in enterprise software or intelligent automation (RPA, AI, BPA)

Responsibilities

Own the end-to-end renewal cycle for sub-$100K ARR accounts across the Americas — from early engagement to booked revenue
Build and run a proactive outreach cadence that ensures no renewal is a surprise, internally or externally
Drive renewal rate and renewal revenue as your primary commercial deliverables, with on-time renewal rate and forecast accuracy as supporting metrics
Maintain an accurate current quarter + 1 rolling forecast, reported weekly with clear risk and opportunity commentary
Identify at-risk accounts early and mobilize the right internal resources to protect revenue
Identify upsell and expansion signals within your book and hand off cleanly to Account Executives
Design and document the renewals playbook for long-tail accounts — cadences, engagement thresholds, escalation paths — built to be repeatable and scalable
Work with Renewals Operations on process design, CPQ, Salesforce hygiene, and automation to reduce friction in the cycle
Coordinate with Partner Managers to align on partner-led renewal coverage and ensure no gaps or duplication
Collaborate with Deal Desk on deal structure, multi-year options, and approval workflows
Contribute to the global renewals build — share learnings across regions and help shape function-wide standards and practices
Know when to escalate — and be comfortable doing so — to protect revenue and maintain credibility with stakeholders