Renewals Manager

Darktrace•Los Angeles, CA

About The Position

Darktrace is a global leader in AI for cybersecurity, founded in 2013, that protects nearly 10,000 organizations using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience across the entire digital estate. With over 200 patent applications, Darktrace's platform and services are supported by over 2,400 employees worldwide. As a Renewals Manager, you will serve as a subject matter expert in renewals, owning and driving renewal outcomes for a portfolio of Enterprise customers. Your primary focus will be to maximize customer retention and expansion through timely renewals, proactive risk management, and the identification of upsell and cross-sell opportunities. You will lead complex, high-value renewal negotiations for enterprise accounts and partner closely with Sales, Customer Success, Finance, and Legal. This role requires strong business acumen, data-driven decision-making, and the ability to influence stakeholders without direct authority. You will play a critical role in shaping renewal strategy, processes, and best practices while directly executing against company retention and growth objectives.

Requirements

3-5 years of relevant experience in renewals, customer success, account management, or sales
Demonstrated experience in renewals or a closely related domain, with success managing complex, high‑value customer engagements
Exceptional communication and presentation skills, with the ability to engage and influence senior‑level stakeholders
Strong ability to prioritize, manage time autonomously, and succeed in a cross‑functional, fast‑paced environment
Proven problem‑solving mindset with adaptability in dynamic business conditions
Demonstrated business acumen, connecting individual execution to broader organizational goals

Nice To Haves

Familiarity with enterprise networking technologies (preferred) and a foundational understanding of cybersecurity concepts and solutions

Responsibilities

Own and execute renewals for a portfolio of enterprise accounts within the AMS region, driving retention, expansion, and long‑term customer value
Lead complex, high‑value renewal negotiations, balancing customer outcomes with commercial and revenue goals
Carry an individual quota, including Renewal Bookings (ATR Renewal Rate), Expansion Bookings and defined engagement metrics
Proactively identify renewal risks and expansion opportunities, applying renewal uplift strategies to maximize outcomes
Partner cross‑functionally with Sales, Customer Success, Finance, Legal, and executive stakeholders to align on renewal strategy and deal structure
Make independent, high‑impact decisions that directly affect short‑term business results and renewal performance
Stay current on industry trends, best practices, and the competitive landscape, applying insights to enhance renewal strategies and customer value