Renewals and Licensing Coordinator

Marmoset•Portland, OR

8d•Hybrid

About The Position

Marmoset is seeking a Renewals and Licensing Coordinator to manage client agreements and invoicing. This role involves creating, reviewing, and finalizing license documents, tracking payments, and resolving billing inquiries. The coordinator will also oversee the entire license renewals process, from client outreach to reporting, collaborating with the Client Services team to support Marmoset's client relationship strategy. This position is ideal for someone who can manage multiple tasks simultaneously, prioritize effectively, and maintain accuracy under pressure. Success will be measured by meeting monthly revenue goals and weekly KPIs. The role requires strong organizational and detail-oriented skills, with a blend of administrative rigor and client service aptitude. Proficiency in Adobe, Microsoft Office, and DocuSign (or similar tools) is necessary, and experience with contracts and legal documents is a plus. This is a hybrid role based in Portland, OR.

Requirements

Live in or near the Portland, OR metro area and can work a hybrid schedule (2 days/week in office, 3 days/week remote).
Built for high volume, fast turnaround work.
Eagle eye for detail, with the ability to move quickly and accurately.
Find satisfaction in both administrative rigor and building good client relationships.
Highly organized and detail-oriented, with a bias toward action.
Customer-service minded, with a knack for finding creative solutions under time pressure.
Thrives on juggling multiple projects at once and enjoys the momentum of a fast-moving queue.
Driven by results and purpose.
Excellent written and verbal communicator who can context switch quickly between contracts, invoicing, and client conversations without dropping details.
Comfortable with a high volume workload and tight turnaround times.
1-3 years of admin experience.
Experience with Adobe, Microsoft Office, and DocuSign (or similar products) required.

Nice To Haves

Experience with contracts and legal documents is a plus.
Experience with Salesforce, HelpScout, contracts, and/or legal documents is a plus.
Background in licensing, billing/AR, or client-facing administrative work is ideal.
Interested in diving into the back-of-house world of sync licensing, with an eye toward growing your sales and client relationship skills.

Responsibilities

Create, review, and finalize license documents.
Track payments and resolve billing questions.
Manage the license renewals process end-to-end, including client outreach and reporting.
Collaborate with the Client Services team to support client relationship strategy.
Hold multiple moving pieces in mind at once and prioritize on the fly.
Ensure no detail slips even when the pace picks up.