Renewal Sales Support

Palo Alto Networks

1d•Onsite

About The Position

The Sales Operations Renewal Representative will be responsible for the daily creation and administration of subscription & support renewal quotations. You will execute at all phases of the contract renewal life-cycle, including up-front communication, preparation of quotes for customers, and revisions to quotes. In this role, you will also include interacting with channel partners and internal sales personnel to provide support renewal quotes and reporting. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you!

Requirements

Related experience in quoting/order operations/ sales environment
Works well in a fast-paced, deadline driven environment
High attention to detail and proven organization and administration skills
Experience using SalesForce.com
Excellent verbal and written communication skills
Experience Sales & Distribution module in SAP (or similar ERP system)

Responsibilities

Work with channel partners and sales team to provide quotes for maintenance and subscriptions renewals 90-120 days prior to their contract expiration date
Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies
Collaborate with Inside Sales Representatives and the Major Account Managers to understand any special customer issues and situations
Maintain thorough and accurate installed customer base and service contract information in SAP and other applications
Clearly understand all product offering, subscription, and renewal licensing models
Maintain detailed notes, quotes, and relevant information on each renewal account within Salesforce.com
Handle and manage internal credits requests
Handle and manage internal assets requests