Renewal Portfolio Manager

Sun Life•Wellesley, MA

7d•$58,800 - $88,200•Hybrid

About The Position

Sun Life U.S. is a leading provider of employee and government benefits, serving approximately 50 million Americans. We offer a comprehensive portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. With over 6,400 employees and associates across our partner dental practices, we operate nationwide. Sun Life embraces a hybrid work model, balancing in-office collaboration with the flexibility of virtual work for employees in contiguous states plus Alaska. The Renewal Portfolio Manager (RPM) is a revenue-generating role responsible for managing the end-to-end renewal process and achieving renewal outcomes for Sun Life’s Small Business segment (2-49 enrolled lives). This position is accountable for meeting persistency and growth targets through case retention, organic growth, and cross-selling additional lines of coverage on the assigned block of business.

Requirements

Ability to multi-task and work accurately and effectively in a fast-paced environment.
Ability to set priorities in a high volume, fast-paced environment.
Ability to collaborate and negotiate with remote internal partners.
Ability to actively listen to clients, paying attention to their needs, wants, likes, dislikes, trends, ideas, and suggestions.
Knowledgeable, service-oriented professional approach.
Flexibility, adaptability, and the ability to pitch in and support the team at all times.
Ability to influence the horizontal process and influence the owners of each part of the process.
Excellent problem-solving skills with high energy and enthusiasm.
Strong verbal and written communication skills.
Thorough understanding of contract provisions and administrative policies and procedures.
In-depth knowledge of group insurance products and processes.
Ability to understand, interpret, and explain contracts, plan design options, and rating factors.
Demonstrated knowledge of underwriting principles and rating philosophies.

Nice To Haves

College degree preferred.
One to Two years of account management experience or equivalent industry experience in Insurance or Employee Benefits is preferred.

Responsibilities

Responsible for renewal management on cases with 2-49 enrolled lives, including reviewing case details and renewal outputs for accuracy and alignment to block rated methodology.
Focuses on identifying cross-selling opportunities, supporting client retention strategies, and building strong broker and partner relationships.
Owns renewal results for the block of business, responsible for achieving persistency and growth targets through effective retention efforts and cross-selling additional lines of coverage.
Builds and maintains external relationships with key personnel at agencies in the assigned territory.
Builds and maintains relationships with internal teams to facilitate customer inquiries and issue resolution in conjunction with the renewal process.
Builds and maintains relationships with sales reps, Account Executives, and internal service teams, collaborating on opportunities, threats, and action plans to meet customer and broker needs throughout the renewal process.
Tracks and maintains all current renewal status and data, organizing information to be relevant and timely to follow Sun Life internal processes and deliver timely renewals to the market.
Sets appropriate and reasonable expectations with internal and external partners.
Maintains proper documentation of all renewal activities in all systems, including Salesforce.
Manages Lead Generation Integrations, including reviewing inbound leads, validating accuracy and eligibility, and routing opportunities to the appropriate sales or internal partners for follow-up.
Performs other duties as needed.