Customer Renewal Manager

Modern Campus

3d•$60,000 - $80,000•Remote

About The Position

We are seeking a highly organized, detail-oriented, and proactive Customer Renewal Manager to support the operational execution of our customer renewal business. This role is responsible for managing the renewal process from a systems, process, and documentation perspective, ensuring that renewal opportunities are accurate, timely, and positioned for successful outcomes. The Customer Renewal Manager will serve as strategic operational partner to Account Managers to help drive renewal efficiency, forecasting accuracy, and customer retention. This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys process management, and takes pride in delivering exceptional operational support.

Requirements

2+ years of experience in Renewals, Sales Operations, Revenue Operations, Customer Success Operations, Contract Administration, or related fields.
Experience supporting SaaS, subscription-based, or recurring revenue business models preferred.
Familiarity with CRM systems such as Salesforce and document management tools
Experience managing multiple priorities and deadlines in a high-volume environment.
Bachelor's degree preferred or equivalent professional experience.
Exceptional attention to detail and commitment to accuracy
Strong organizational skills
Ability to manage complex workflows and meet deadlines consistently
Excellent written and verbal communication skills
Strong analytical and problem-solving abilities
Ability to collaborate effectively across multiple departments

Responsibilities

Review upcoming renewals and validate contract details, including renewal dates, products, pricing, and renewal terms.
Ensure that CRM and contract records are accurate and complete.
Identify and resolve data discrepancies and flag renewal risks to the assigned Account Manager.
Execute initial outreach for renewing customers using established communication templates.
Manage renewal notices and track customer responses.
Document renewal activities and maintain accurate records within CRM systems.
Escalate commercial discussions and customer concerns.
Prepare renewal quotes, amendments, and related contract documentation in partnership with Account Managers.
Coordinate required approvals for pricing exceptions and non-standard terms.
Ensure that all renewal documentation is accurate, compliant, and delivered within established timelines.
Maintain renewal opportunity data, forecast dates, and pipeline status updates.
Monitor renewal milestones and proactively manage next steps to keep renewals on track.
Partner with Sales, Customer Success, Finance, and Legal teams to resolve operational issues and support continuous process improvement.