Renewal Manager
Encoura
•$65,000 - $75,500•Remote
About The Position
The Encoura Renewals team is focused on partnering with our internal field team and our strategic partners to secure long-term relationships with our customers. As Customer Renewal Manager, you will support our North America business segment, with a focus on improving our customers’ experiences through the renewal of the broad range of innovative products/services which Encoura provides to deliver continuous improvement in their learning ecosystem.
Requirements
- At least 5 years of experience in consultative selling, renewal management, and relationship management in an enterprise/solution and/or technical sales environment
- 2-5 years of experience working with, building relationships with, and executing transactions through partners
- Highly developed client service and client satisfaction focus
- Experience operating within a fast-paced, multi-disciplined virtual team
- Excellent oral and written communication skills and presentation skills
- Fluency in written and spoken English at CEF B2 level or above
- Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process.
Nice To Haves
- Bachelor's degree preferred
- Strong knowledge of the higher education and e-Learning sectors preferred
Responsibilities
- Acting on behalf of Encoura as the primary sales interface for renewals with our partners and customers
- Working with the internal sales and success teams to develop and deliver win/win proposals which incorporate product/service expansion opportunities
- Partnering with internal cross-functional team on pricing, quoting, and processing renewal contracts
- Managing portfolio for the respective business unit, with the aim of achieving 100% on-time renewals and increasing retention rates
- Collaborating with Account Executives and Customer Success Managers to identify customer account health risks and proactively incorporating mitigation strategies as part of renewal activities
- Coordinating and providing regular updates on status and forecasts to business segment leader and other senior business leaders
Benefits
- health insurance
- retirement contributions
- paid time off
- other programs that support employee well‑being
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
