Renewal Manager

Billtrust US Careers

14h•$90,000 - $100,000

About The Position

Reporting to our Director of Renewals, the Renewal Manager is a critical role responsible for driving commercial contract excellence and client retention (GRR) across Billtrust customers. You will manage the end-to-end renewal process - from strategy creation through contract signature - for a territory of assigned accounts, working closely with Sales and Customer Success. You will partner cross-functionally with Legal, Deal Desk, Finance/Accounting, Product, and SalesOps to ensure on-time, quality contracts, value-anchored renewal conversations, and positive overall client experience. As a Renewal Manager, you will identify, escalate, and mitigate renewal risk early/often – and keep renewal opportunity data updated and accurate in Salesforce. We are elevating the overall role of our Renewals team this year by moving to a proactive, strategic support model – and you will play a major part of our success.

Requirements

5+ years of experience in renewals or account management roles at a B2B SaaS environment.
Demonstrated ability to lead and manage a large territory of renewals, from initiation through close, including complex pricing/term negotiations and executive stakeholder communication.
Proficient data analysis skills with experience tracking and reporting against renewal KPIs ongoing
Strong cross-functional collaboration skills—comfortable working alongside Sales, CS, Finance, Legal, Deal Desk, Sales Ops, and leadership to align on strategy and execution.
Excellent written and verbal communication skills, with the ability to craft clear value messaging and pricing rationale for diverse audiences.

Nice To Haves

Experience using CRM and renewal management platforms (e.g., Salesforce CPQ, Clari, etc.) for pipeline management and forecasting.
Familiarity with AI-assisted workflow automation tools to enable territory management efficiency
Background in fintech, payments, or accounts receivable software.

Responsibilities

Own the full contract renewal lifecycle, initiating our standard process well in advance of contract expiration to ensure on-time renewals and commercial contract excellence.
Create and lead tailored renewal strategies for each account (including comprehensive pricing/contract analyses and recommendations)
Prepare and negotiate renewal options that align with both company and customer objectives
Use various tools and platforms to manage your territory, track renewals process, and minimize renewal risk wherever possible.
Partner cross-functionally with a variety of teams to ensure contract renewals are executed as planned and in line with company standards.
Enable consistent renewal conversations with clear messaging, value articulation, and pricing rationale.
Track and report renewal performance metrics ongoing - including renewal status, churn risk, and forecasting —to inform leadership decisions, drive accountability, and achieve retention rate goals.
Leverage AI-powered resources to identify patterns across your renewal portfolio, prioritize outreach/follow up, and continuously improve forecast accuracy.
Help improve existing team processes by identifying gaps, refining best practices, and driving operational efficiency across our broader renewals function.
Other duties as assigned.