Remote Testing Operations Supervisor
Prov Inc•Sandy, UT
•Remote
About The Position
We are seeking a Supervisor to lead operations supporting remote testing for professionals pursuing licensure. This role is responsible for maintaining test integrity, operational flow, and team performance in a fast-paced, compliance-driven environment. This is not a passive leadership role; you will be actively engaged in operations, decision-making, and team accountability throughout your shift.
Requirements
- Minimum of 2 years of prior supervisory experience required
- Experience in operations, call center, or testing environments strongly preferred
- Technically savvy with strong troubleshooting skills, able to support remote test takers by resolving common system, connectivity, and platform issues in real time
- Ability to manage performance and hold team members accountable
- Strong judgment in high-pressure, real-time environments
- Comfortable working within strict compliance and security protocols
- Proven ability to identify problems and implement solutions
Responsibilities
- Oversee real-time proctoring and onboarding operations
- Ensure strict adherence to test security and compliance standards
- Monitor workflow and adjust staffing or assignments as needed
- Address performance, attendance, and behavioral concerns
- Lead coaching conversations and corrective action processes
- Partner cross-functionally to maintain service levels and operational efficiency
- Escalate operational risks and personnel concerns to management
- Oversee the flow of remote testing, including assigning sessions, monitoring activity, identifying red flags, and adjusting seat availability as needed
- Troubleshoot technical and candidate issues, including handling escalated calls and resolving complex testing concerns
- Support exam operations by managing scheduling, adding eligibilities, scoring exams, and canceling or rescheduling sessions that fail to launch
- Lead team performance through one-on-one coaching, corrective actions, and follow-up communication
- Manage workforce operations, including preparing schedules, reviewing time punches, and approving or denying time-off requests
- Support hiring and onboarding efforts, including interviewing candidates
- Ensure onboarding agents (OBAs) and team members support customer service demand, and step in to assist with calls, emails, or SMS as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
