Operations Supervisor / Snow & Landscaping - Remote
About The Position
This remote position as an Operations Supervisor is the operations leader for all members of a client-centric team and ensures service delivery in a manner that meets or exceeds client expectations. This position is directly responsible for the operational delivery objectives that are set forth by the client scopes of work and service level agreements. The Operations Supervisor leads a team of Account Coordinators and drives the customer service experience by measuring and analyzing performance metrics in alignment with key company objectives centered on exceptional service, customer retention, and quality assurance.
Requirements
- 3+ years in an Operations Supervisor role.
- Ideally with experience in exterior services or another service-related field with high customer/client contact.
- Knowledge of landscape and snow industry.
- Advanced experience with Microsoft Office, with an emphasis on Excel.
- Mathematical skills.
- Ability to analyze and disseminate data and create reports.
- Excellent interpersonal, listening, and conflict management skills.
- Adaptability, resourcefulness, ability to navigate varying requests, and stress tolerance.
- Excellent communication skills, both oral and written.
- Strong mathematical skills, ability to analyze and disseminate data, and create reports.
- Ability to analyze problems and implement effective solutions.
- Superior attention to detail, data entry accuracy, and editing skills.
- Superior time management skills, including sensitivity to urgent matters.
- Honesty and integrity at all times.
- Ability to follow appropriate safety guidelines.
- Ability to be flexible, prioritize tasks and responsibilities, and complete duties and projects within the allotted time.
- Able to respond to change productively and to handle additional tasks and projects as assigned.
- Through actions and example ensures that KBS values are fully incorporated into company customer and vendor interactions.
Responsibilities
- Lead a team of Account Coordinators.
- Drive the customer service experience by measuring and analyzing performance metrics.
- Ensure service delivery meets or exceeds client expectations.
- Meet operational delivery objectives set forth by client scopes of work and service level agreements.
Benefits
- Medical
- Prescription drugs
- Dental
- Vision
- Paid & Unpaid Time Off
- Life Insurance
- Supplemental Health Insurance (E.G., Accident)
- 401k plan with a match
- Quick Pay – voluntary benefit offered to both full-time and part-time KBS employees who are paid hourly via direct deposit. Quick Pay provides a way for employees to access a portion of their pay prior to the upcoming scheduled pay day.
- Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
