Remote Customer Service Career | Entry Level & Training Provided

AIL • Toledo, OH

3d • Remote

About The Position

We are expanding our recruiting operations and looking for a motivated, dependable, and energetic Remote Phone Booker / Appointment Scheduler to help connect interested applicants with our hiring team. This role involves contacting warm candidates who have already applied, responded to a recruiting advertisement, or expressed interest in learning more about career opportunities. The primary responsibilities include connecting with candidates, confirming their interest, scheduling appointments, sending reminders, following up, and helping candidates attend their scheduled interviews. The goal is to create a positive first impression, keep the interview calendar organized, and ensure the recruiting pipeline moves forward. No previous recruiting or appointment-setting experience is required, as comprehensive training is provided.

Requirements

• Be at least 18 years of age.
• Be physically located within the United States.
• Be legally authorized to work in the United States.
• Have access to a reliable computer or laptop.
• Maintain reliable high-speed internet.
• Have working microphone or headset capability.
• Maintain a quiet environment for phone calls.
• Be comfortable making frequent outbound calls.
• Be comfortable learning web-based systems.
• Be able to maintain accurate candidate records.
• Communicate professionally with applicants.
• Be reliable and consistent with follow-up.
• Be comfortable working toward activity and appointment goals.
• Self-motivated.
• Coachable and receptive to feedback.
• Interested in recruiting or talent acquisition.
• Ability to access online scheduling and recruiting systems.
• Professional communication skills.
• Reliable phone capability.
• Quiet environment for candidate calls.
• Reliable computer or laptop.
• Reliable high-speed internet.
• Working microphone or professional headset.

Nice To Haves

• Previous recruiting experience.
• Call-center experience.
• Appointment-setting experience.
• Experience in any of these areas may transfer especially well: Appointment Setting, Customer Service, Recruiting, Call Centers, Reception, Administrative Support, Scheduling, Inside Sales, Lead Follow-Up, Client Services, Staffing, Talent Acquisition, Customer Support, Hospitality, Retail, Front Desk, Office Administration.
• Returning to the workforce.
• Transitioning from retail or hospitality.
• Moving from an office environment to remote work.
• Looking to develop recruiting experience.
• Interested in talent acquisition.
• Experienced in customer service.
• Comfortable with phone-based work.
• Looking for an entry point into recruiting operations.

Responsibilities

• Make outbound calls to candidates who have already applied or expressed interest.
• Introduce yourself professionally and create a positive first impression.
• Confirm the candidate's continued interest.
• Provide basic information regarding the next step in the hiring process.
• Schedule candidates for available career overviews and interviews.
• Help applicants select available appointment times.
• Send or confirm applicable scheduling information.
• Verify upcoming appointments.
• Follow up with candidates before scheduled interviews.
• Contact applicants who missed previous appointments.
• Help interested candidates reschedule.
• Answer basic questions regarding scheduling and interview logistics.
• Direct detailed position-specific questions to the appropriate recruiter or hiring manager.
• Turn applicant interest into completed appointments.
• Maintain an organized appointment pipeline by monitoring upcoming appointments, confirming scheduled candidates, following up when appropriate, rescheduling missed appointments, identifying candidates who still need to schedule, and keeping candidate statuses current.
• Communicate important scheduling information to the recruiting team.
• Record call outcomes.
• Enter conversation notes.
• Update candidate statuses.
• Maintain appointment records.
• Track scheduled appointments, confirmed appointments, missed appointments, and rescheduled candidates.
• Maintain follow-up lists.
• Update candidate contact information when appropriate.
• Communicate through phone, email, and text when applicable.
• Assist with reminder communications.
• Coordinate with recruiters and hiring managers.
• Escalate candidate questions when necessary.
• Help keep the recruiting pipeline organized.
• Make multiple outbound calls throughout your work period.
• Move efficiently from one conversation to the next.
• Leave professional voicemails.
• Follow up consistently.
• Speak with many different personalities.
• Handle unanswered calls without becoming discouraged.
• Stay positive when candidates decline.
• Maintain energy throughout repetitive outreach.
• Work toward daily activity and appointment goals.

Benefits

• Training Provided
• Scripts, Systems, Scheduling & Ongoing Coaching Provided
• Flexible Scheduling Opportunities
• Recruiting & Candidate Support Experience
• Performance-Focused Environment
• Career Growth Opportunities
• Training, mentorship, licensing guidance, and ongoing professional development are provided.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed