Entry-Level Customer Service Career | REMOTE

AIL•Winston-Salem, NC

3d•Remote

About The Position

AO | Globe Life is expanding its virtual organization and seeking motivated, people-focused professionals to join us as Remote Customer Service Representatives with the opportunity to develop toward leadership and management responsibilities. You'll begin by learning our client-service and benefits process, working directly with individuals and families through virtual appointments. As you gain experience and demonstrate strong performance, professionalism, consistency, and leadership ability, you may have opportunities to move into training, mentorship, team development, recruiting, leadership, and management. No previous insurance or management experience is required. We provide structured training, licensing guidance, one-on-one mentorship, and ongoing leadership development.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional home workspace
Be comfortable conducting business through Zoom and phone
Be comfortable learning web-based systems
Be willing to participate in required training
Be willing and able to obtain the appropriate state Life & Health Insurance License
An excellent verbal and written communicator
Friendly and comfortable working with people
Customer-focused and relationship-oriented
A strong listener and problem solver
Professional and dependable
Self-motivated and personally accountable
Goal-oriented and performance-driven
Organized with strong time-management skills
Comfortable using virtual technology
Able to work independently from home
Comfortable collaborating with a remote team
Coachable and receptive to feedback
Consistent with follow-up
Interested in developing leadership skills
Willing to take initiative
Motivated by professional growth and advancement
Committed to ethical, client-focused service

Nice To Haves

Previous experience in Customer Service
Client Relations
Member Services
Sales
Retail
Hospitality
Healthcare
Education
Banking
Financial Services
Call Centers
Administrative Support
Recruiting
Account Management
Military Service
Training
Team Leadership
Management

Responsibilities

Meet with prospective and existing clients through scheduled Zoom and phone appointments
Connect with individuals and families interested in learning about available benefits
Listen to client questions, concerns, and financial protection priorities
Provide friendly, professional, and personalized service
Explain available benefit and coverage options in clear language
Help clients understand available choices
Assist eligible clients through applications and enrollment
Conduct applicable policy and benefit reviews
Assist with beneficiary and policy-related service requests
Provide consistent follow-up and ongoing support
Maintain accurate digital records and documentation
Build long-term relationships through trust and dependable service
Follow applicable company procedures and state insurance requirements
New representative mentorship
Training and onboarding
Team coaching
Activity and performance accountability
Recruiting and interviewing
Team development
Leadership communication
Goal setting
Business development
Performance management
Developing future trainers and leaders