Customer Service Representative | Remote Career Training Provided

Globe Life AIL - Lisa Russel • Fresno, CA

2d • Remote

About The Position

AO is expanding its fully remote team and is seeking motivated, people-focused professionals to join us as Remote Client Relations Advisors. Whether you're starting a new career or looking to advance your professional journey, you'll receive the training, mentorship, and support needed to succeed in a collaborative, growth-oriented environment. As a Remote Client Relations Advisor, you'll serve as a trusted resource for individuals and families by providing education, guidance, and outstanding customer service through virtual consultations.

Requirements

• Excellent communication and interpersonal skills
• Positive attitude and willingness to learn
• Strong work ethic and personal accountability
• Self-motivation and the ability to work independently
• Professionalism, integrity, and a client-first mindset
• Strong organizational and time-management abilities
• Coachability and commitment to continuous improvement
• Be at least 18 years of age
• Be legally authorized to work in the United States
• Have access to a computer or laptop
• Maintain a reliable high-speed internet connection
• Have webcam and microphone capability
• Maintain a quiet, professional workspace

Nice To Haves

• Experience in customer service, hospitality, retail, healthcare, education, sales, leadership, or client-facing roles is valuable—but not required. We welcome motivated individuals from all professional backgrounds.

Responsibilities

• Meet with clients virtually through Zoom and other online platforms
• Build lasting relationships through exceptional customer service
• Educate clients on available benefit programs and coverage options
• Help clients make informed decisions based on their individual needs
• Assist with applications and required documentation
• Maintain accurate digital records and follow-up communications
• Participate in ongoing coaching, mentorship, and professional development
• Collaborate with a supportive remote team focused on shared success

Benefits

• 100% Remote Work
• Comprehensive Training & Mentorship
• Weekly Performance-Based Compensation
• Career Growth Opportunities
• Union-Supported Organization
• Company-provided life insurance, including Accidental Death Benefits (ADB)
• Medical reimbursement program
• Performance-based recognition and incentive programs
• Company-sponsored leadership conferences, retreats, and team events
• Modern technology and virtual systems designed to support remote success
• Ongoing leadership development and networking opportunities

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed