Remote Member Protection Consultant | Benefits Advisor | Work From Home

AIL • Columbia, NC

1d • Remote

About The Position

AO is seeking motivated, service-driven professionals to join our growing virtual team as Remote Member Protection Consultants. You'll work with individuals and families—including veterans, labor union members, credit union members, association members, and their families—helping them understand available life, accident, and supplemental health insurance benefits and make informed decisions about protecting what matters most. This opportunity combines member service, benefits education, relationship building, and consultative insurance sales in a fully remote environment. No previous insurance experience is required. We provide comprehensive training, licensing guidance, mentorship, and ongoing professional development.

Requirements

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Hold or be willing and eligible to obtain the appropriate state Life & Health Insurance License
• Have access to a computer or laptop
• Have webcam and microphone capability
• Maintain reliable high-speed internet
• Maintain a quiet, professional workspace
• Be comfortable conducting virtual member appointments
• Be willing to complete required training and professional development
• Excellent verbal and written communication
• Strong active-listening skills
• Customer- and member-focused mindset
• Strong interpersonal and relationship-building ability
• Professionalism, integrity, and reliability
• Self-motivation and personal accountability
• Strong organization and time management
• Problem-solving and critical-thinking abilities
• Comfort working independently from home
• Confidence communicating through Zoom and phone
• Basic computer proficiency
• Ability to learn new virtual systems
• Coachability and openness to feedback
• Goal-oriented mindset
• Genuine desire to help families

Nice To Haves

• Previous experience can be helpful—but is not required.
• Transferable backgrounds may include: Customer Service, Member Services, Sales, Financial Services, Banking, Healthcare, Recruiting, Hospitality, Retail, Education, Administrative Support, Account Management, Insurance, Business Development, Military Service, Leadership & Management.

Responsibilities

• Conduct scheduled virtual consultations through Zoom and phone
• Connect with members seeking information about available benefits
• Listen carefully to understand individual and family protection needs
• Explain life, accident, and supplemental health insurance options
• Answer questions about benefits, coverage, and policy features
• Provide personalized, needs-based recommendations
• Help members evaluate available options and make informed decisions
• Guide eligible members through applications and enrollment
• Assist with required documentation and account information
• Maintain accurate digital client records
• Continue helping members with policy reviews, beneficiary updates, coverage questions, policy changes and account service requests, claims-related guidance, follow-up communication, and changes in family protection needs.
• Build long-term relationships based on trust, professionalism, education, and exceptional service.

Benefits

• Medical reimbursement program
• Company-supported life insurance
• Accidental Death Benefit coverage
• Renewal and residual income opportunities
• Professional development resources
• Representation and professional support through OPEIU Local 277, where applicable.
• Company-sponsored incentive travel
• Leadership conventions
• Professional conferences
• Performance awards
• Recognition programs
• Team development events
• Additional advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed