Remote Member Benefits Advisor

AIL•Pittsburgh, PA

20h•Remote

About The Position

AO Globe Life is seeking motivated, service-oriented individuals to join our growing virtual team as Remote Member Benefits Advisors. In this position, you'll work with individuals and families, including union members, veterans, and eligible association members, through Zoom and phone consultations. You'll answer questions, explain available life, accident, and supplemental health insurance benefits, help clients understand their coverage options, assist with electronic enrollment once appropriately licensed, and provide ongoing customer service. This opportunity combines customer service, member relations, benefits education, and consultative insurance sales. No previous insurance experience is required. We provide structured training, licensing guidance, professional mentorship, and ongoing development. This is a client-facing insurance sales and service position—not an hourly virtual assistant, administrative, or inbound-only customer-service role.

Requirements

Be at least 18 years old.
Be physically located within an eligible U.S. location.
Be legally authorized to work in the United States.
Have a reliable computer or laptop.
Maintain dependable high-speed internet.
Have webcam and microphone capability.
Maintain a quiet, professional home workspace.
Be comfortable communicating through Zoom and phone.
Demonstrate strong communication and interpersonal skills.
Be professional, dependable, and self-motivated.
Be able to work independently and manage a flexible schedule.
Be comfortable with consultative insurance sales.
Understand the commission-only compensation structure.
Be willing to complete applicable training.
Hold or be willing and able to obtain the required state Life & Health Insurance License.
Be able to complete applicable state licensing and background requirements.
Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
Complete required training and participate in virtual meetings
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Nice To Haves

Previous experience in any of the following may be helpful: Customer Service, Member Services, Client Relations, Sales, Insurance, Account Management, Retail, Hospitality, Healthcare, Financial Services, Call Centers, Leadership, Coaching, Team Development
No college degree or previous insurance experience is required.
We value individuals who are coachable, organized, goal-oriented, and genuinely interested in helping families.

Responsibilities

Connect with company-provided client opportunities and existing members.
Schedule and conduct virtual appointments through Zoom and phone.
Build rapport and establish professional client relationships.
Ask questions to understand each client's needs and priorities.
Listen carefully to questions and concerns.
Explain available life, accident, and supplemental health insurance options.
Answer questions about policy features, benefits, and coverage.
Provide needs-based recommendations once appropriately licensed.
Assist eligible clients with electronic applications and enrollment.
Maintain accurate digital records and appointment information.
Provide ongoing customer service and applicable policy reviews.
Assist with beneficiary information and applicable policy service requests.
Help direct clients through appropriate claims-support processes.
Educate clients about available insurance products and benefits.
Help clients understand how coverage may fit their individual needs.
Explain applicable policy features and enrollment options.
Guide eligible clients through electronic applications.
Review application information for completeness.
Explain next steps after enrollment.
Follow up with clients regarding coverage decisions.
Maintain accurate documentation and follow-up records.
Follow company procedures and applicable state insurance requirements.
Participate in structured virtual onboarding.
Attend applicable team meetings, training, and coaching sessions.
Develop professional communication and presentation skills.
Learn digital enrollment and client-management systems.
Receive mentorship from experienced representatives and agency leadership.
Work toward individual production and professional-development goals.
Client Outreach: Contact interested individuals, respond to inquiries, confirm appointments, and conduct follow-up.
Virtual Consultations: Meet with clients through Zoom or phone to discuss their needs and available benefits.
Benefits Education: Explain insurance products and coverage options clearly and professionally.
Enrollment Assistance: Once licensed, help eligible clients complete electronic applications and required documentation.
Client Support: Answer policy questions, assist with applicable policy reviews, and maintain client relationships.
Training & Coaching: Participate in virtual product education, professional-development sessions, and mentorship.
Independent Organization: Manage appointments, digital records, follow-up, and daily business activity from your home office.
Representatives receive access to company-provided client opportunities, including individuals and families who have expressed interest in receiving benefit information.
The position may involve outbound calls, appointment scheduling, and client follow-up.
Our approach emphasizes client education, appropriate recommendations, enrollment assistance, and ongoing service.
Weekly commissions on eligible completed business
Performance-based bonuses
Renewal and residual income opportunities
Leadership compensation for qualifying representatives
Additional recognition and incentive programs
Client appointments, training, coaching, applications, and team communication are conducted virtually.
Representatives use technology such as: Zoom, Phone and email, Digital presentation systems, Electronic enrollment platforms, Client-management tools, Online training resources
Representatives have flexibility in organizing their schedules while maintaining consistent activity for: Client consultations, Appointment scheduling, Client follow-up, Training, Team communication, Professional development, Production goals
State insurance licensing guidance
Product and benefits education
Customer-service development
Client communication and relationship management
Consultative sales techniques
Virtual presentation skills
Electronic enrollment procedures
Digital documentation
One-on-one mentorship
Ongoing coaching
Leadership development
Training is provided at no cost but is not hourly compensated.
However, representatives must obtain the appropriate state Life & Health Insurance License before performing activities requiring licensure.
Licensing guidance is provided.
Candidates are responsible for applicable licensing expenses, including study materials, examinations, background screening, fingerprinting, and state fees.
Applicants should be willing and financially prepared to complete the required licensing process.
Medical insurance reimbursement opportunities
Company-supported life insurance
Accidental Death Benefit coverage
Renewal and residual income opportunities
Professional coaching and mentorship
Leadership-development programs
OPEIU Local 277 representation where applicable
Virtual business resources
Performance recognition and incentive travel
Member Benefits Advisor → Senior Benefits Advisor → Trainer/Mentor → Team Leader → Sales Management → Advanced Leadership
Training and mentoring newer representatives
Coaching
Recruiting
Team development
Performance accountability
Leadership
Management advancement is performance-based and is not guaranteed.
Be at least 18 years old.
Be physically located within an eligible U.S. location.
Be legally authorized to work in the United States.
Have a reliable computer or laptop.
Maintain dependable high-speed internet.
Have webcam and microphone capability.
Maintain a quiet, professional home workspace.
Be comfortable communicating through Zoom and phone.
Demonstrate strong communication and interpersonal skills.
Be professional, dependable, and self-motivated.
Be able to work independently and manage a flexible schedule.
Be comfortable with consultative insurance sales.
Understand the commission-only compensation structure.
Be willing to complete applicable training.
Hold or be willing and able to obtain the required state Life & Health Insurance License.
Be able to complete applicable state licensing and background requirements.
Our representatives serve clients virtually while receiving support from trainers, mentors, and agency leadership.
Our professional culture emphasizes integrity, client service, accountability, continuous learning, teamwork, mentorship, and performance-based advancement.
Protect Every Child. Serve All Working People.
Qualified applicants will first receive an approximately 15-minute career overview explaining the position, responsibilities, compensation structure, licensing requirements, training, and professional-development opportunities.
Candidates who remain interested may then participate in a live Zoom interview with our hiring team.
If you're motivated, enjoy working with people, and want to explore a remote career combining member services, customer service, benefits education, consultative insurance sales, and professional growth, we encourage you to apply.
Please apply only if you meet the minimum requirements, understand the commission-only compensation structure, and are willing and able to complete the required insurance licensing process.
Apply today with your updated resume to be considered for our Remote Member Benefits Advisor opportunity with AO Globe Life.
Work From Home. Help Families. Build Relationships. Grow Your Future.
Be at least 18 years of age and legally eligible to work in the United States
Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
Complete required training and participate in virtual meetings
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
Training, mentorship, licensing guidance, and ongoing professional development are provided.
This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.
American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.
Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.