Mobile Client Representative

Globe Life AIL - Lisa Russel•Augusta, GA

18h•Remote

About The Position

AO is seeking motivated, service-oriented professionals to join our team as Remote Member Benefits Advisors. This opportunity is ideal for individuals who enjoy helping others, building lasting relationships, and developing valuable communication and leadership skills while working from home. Whether you're beginning a new career or bringing experience from customer service, healthcare, retail, hospitality, sales, education, banking, or client support, we provide the comprehensive training, mentorship, and ongoing coaching needed to help you succeed. If you're dependable, coachable, and motivated to build a long-term career instead of simply finding another job, we'd love to meet you. No prior insurance experience is required. For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, AO combines the stability of an established organization with the flexibility of a modern remote workplace. Since 2020, our team has operated in a fully virtual environment, allowing representatives to build rewarding careers from home while receiving ongoing support from experienced leaders. We believe in developing people—not just filling positions. Through structured mentorship, leadership development, and performance-based advancement, our goal is to help every representative reach their full potential.

Requirements

Excellent written and verbal communication skills
Strong customer service abilities
Professionalism and integrity
Positive attitude
Strong work ethic
Accountability
Organization and attention to detail
Ability to work independently
Coachable mindset
Desire to continuously learn and improve
Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace

Nice To Haves

Experience in Customer Service
Client Relations
Sales
Retail
Hospitality
Healthcare
Banking
Administrative Support
Education
Call Center Operations
Account Management

Responsibilities

Meet with clients virtually through Zoom and scheduled phone appointments.
Build long-term relationships through professionalism and exceptional service.
Answer questions regarding supplemental benefits and available coverage.
Explain products and services clearly and accurately.
Assist clients with applications, enrollments, and policy updates.
Maintain organized client records and documentation.
Follow up with clients to ensure satisfaction and answer additional questions.
Resolve concerns promptly while maintaining a positive client experience.
Collaborate with teammates to provide consistent, high-quality service.
Receive structured onboarding and ongoing coaching to strengthen communication, customer service, leadership, and professional development skills.
Participate in weekly virtual coaching, live mentorship sessions, leadership development workshops, product knowledge training, communication and presentation coaching, and career planning with experienced leaders.