MOBILE Client Success Specialist
About The Position
Are you passionate about helping others while building a rewarding career from home? At Globe Life AO, we're looking for motivated, service-driven professionals to join our growing team as Remote Client Success Specialists. In this role, you'll guide new and existing clients through their benefits, provide exceptional customer support, and build lasting relationships—all while enjoying the flexibility of a fully remote career. Whether you're starting a new career or looking for your next opportunity, we provide the training, mentorship, and support to help you succeed. For more than 70 years, Globe Life AO has proudly partnered with labor unions, credit unions, veteran organizations, and associations to provide supplemental life, accident, and health benefits to working families across North America. Our remote-first culture is built on integrity, mentorship, professional development, and creating meaningful opportunities for individuals who are ready to grow.
Requirements
- Excellent communication and active listening skills
- Strong problem-solving abilities
- Positive attitude and willingness to learn
- Self-motivation and accountability
- Ability to work independently while collaborating remotely
- Strong organizational and time-management skills
- Comfort using computers, Zoom, and web-based technology
- Legally authorized to work in the United States
- Reliable high-speed internet connection
- Windows-based computer with webcam
- Professional workspace suitable for virtual meetings
- Ability to obtain any required state insurance licensing (licensing guidance provided)
Nice To Haves
- Previous experience in customer service, hospitality, education, healthcare, recruiting, financial services, or sales is helpful—but not required.
- We value integrity, coachability, professionalism, and a genuine passion for helping others.
Responsibilities
- Welcome new clients and guide them through the onboarding process
- Conduct virtual consultations via Zoom and phone
- Answer questions with professionalism, empathy, and confidence
- Help clients understand available supplemental benefit programs
- Identify each client's individual needs
- Recommend benefit options that align with their goals
- Support enrollment and policy servicing
- Maintain ongoing communication with clients
- Conduct policy reviews and provide continued support
- Build trust through exceptional customer service
- Maintain accurate digital records
- Schedule appointments and follow up with clients
- Ensure compliance with company policies and applicable regulations
Benefits
- Health insurance reimbursement
- Company-supported life insurance
- Accidental death coverage
- Union-supported work environment
- Leadership development opportunities
- Weekly Pay + Performance Bonuses
- Comprehensive Training & Mentorship
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
