Remote Maintenance Manager

Green Ocean Property Management•Newton, MA

9d•Remote

About The Position

Green Ocean Property Management is seeking an experienced Remote Maintenance Manager to lead day-to-day maintenance operations across its residential and HOA/condo portfolio. The role oversees maintenance requests from intake through completion, manages vendors and remote Maintenance Coordinators, controls costs, and ensures residents, owners, and property management teams receive clear updates. The position also handles escalated and urgent concerns, improves maintenance systems and processes, tracks operational performance, and works with teams across the company. The successful candidate will help improve response and completion times, reduce overdue work orders, strengthen vendor accountability, improve cost control and recordkeeping, and build scalable maintenance processes.

Requirements

At least 3–5 years of experience in property maintenance, facilities management, property management, or maintenance coordination.
At least 1–2 years of leadership or team management experience.
Strong understanding of residential property maintenance.
Experience managing a high volume of maintenance requests or work orders.
Experience working with vendors, contractors, technicians, and residents.
Understanding of common property issues involving HVAC, plumbing, electrical systems, appliances, roofing, water leaks, mold or moisture concerns, general repairs, and preventive maintenance.
Strong problem-solving and decision-making skills.
Strong written and spoken English.
Excellent organization and follow-up skills.
Ability to manage multiple urgent issues at the same time.
Ability to work independently in a remote environment.
Comfort working during U.S. Eastern Time business hours.

Nice To Haves

Experience managing maintenance for large residential portfolios, scattered-site properties, or HOA/condo associations.
Experience with property management software such as Property Meld, Buildium, AppFolio, or similar platforms.
Experience using Asana, Slack, Google Workspace, or similar tools.
Experience creating maintenance SOPs and workflows.
Experience reviewing vendor pricing and negotiating service costs.
Experience managing remote maintenance coordinators or support staff.

Responsibilities

Manage the daily maintenance workflow from initial request through completion.
Review, assign, prioritize, and follow up on maintenance work orders.
Lead and support remote Maintenance Coordinators.
Coordinate with technicians, contractors, vendors, property managers, tenants, owners, and HOA teams.
Handle escalated or complex maintenance concerns and help determine appropriate next steps before assigning vendors.
Monitor emergency and urgent maintenance issues and support after-hours and emergency maintenance processes.
Ensure vendors respond and complete work within expected timelines; follow up on delayed or overdue work orders.
Review vendor quotes, estimates, invoices, and scopes of work; compare pricing and help control costs.
Build and maintain a reliable vendor network and track vendor performance, response time, quality, and communication.
Keep maintenance records, notes, photos, estimates, and invoices organized.
Ensure residents and internal teams receive regular updates.
Identify recurring maintenance problems and recommend long-term solutions.
Create and improve maintenance SOPs, workflows, and escalation procedures.
Track maintenance KPIs, including open work orders, completion time, vendor response time, aging tickets, and cost.
Work closely with Property Management, HOA, Leasing, Finance, and Operations teams.
Provide regular maintenance reports and updates to leadership.