Maintenance Operations Manager - Full Remote

Jobs for Humanity•Miami Lakes, FL

11d•Remote

About The Position

Cube Care Company is seeking an experienced Maintenance & Operations Manager to lead the daily operations of its maintenance and laundry service departments. The manager will oversee remote administrative staff and coordinate with technicians, drivers, and laundry personnel so services are scheduled, completed, documented, and invoiced accurately and on time. The role includes monitoring performance and KPIs, resolving operational issues, and improving Odoo/CRM systems and workflows. The company describes this as a permanent work-from-home role and offers competitive pay with performance-based rewards, career growth, overtime opportunities where applicable, and a collaborative, technology-driven work culture.

Requirements

Experience managing maintenance, field service, facilities, laundry, or similar operations.
Experience supervising remote and field-based teams.
Strong Odoo/CRM or ERP experience.
Experience with scheduling, invoicing, reporting, and KPIs.
Strong organizational, analytical, communication, and problem-solving skills.
Ability to work independently and take ownership of operational performance.

Responsibilities

Oversee daily maintenance and laundry operations.
Manage and coordinate remote administrative staff, field technicians, drivers, and laundry personnel.
Oversee scheduling of maintenance services, curtain installations and removals, laundry pickups, and deliveries.
Ensure services are completed on time and according to customer and contractual requirements.
Monitor employee workloads, productivity, deadlines, and performance.
Establish and manage departmental KPIs and implement corrective actions when targets are not met.
Oversee service documentation and invoicing to ensure completed billable work is accurately captured and submitted.
Monitor laundry operations, turnaround times, deliveries, and outstanding orders.
Review operational reports and identify delays, discrepancies, inefficiencies, and customer-service issues.
Coordinate with accounting, sales, scheduling, and operations teams to resolve issues.
Support CRM development, Odoo workflow improvements, system testing, data migration, and process automation.
Develop and improve standard operating procedures and employee workflows.
Prepare consolidated weekly management reports covering operations, employees, invoicing, CRM development, costs, and customer issues.
Proactively identify operational problems, make decisions within assigned authority, and ensure issues are resolved without constant senior management intervention.