Remote Licensing Administration Associate

Ryan Specialty•Kansas City, MO

16d•Hybrid

About The Position

The Remote Licensing Administration Associate maintains and updates licensing records in agency systems, ensuring data accuracy, completeness, and compliance with state licensing regulations. This role responds to internal and external inquiries regarding licensing requirements, application status, and eligibility. The position reviews license applications and supporting documentation to assess compliance, resolves discrepancies, and completes required follow‑ups. The representative also prepares routine and ad hoc reports related to licensing activity, productivity, and compliance metrics. This role requires adherence to agency procedures, system workflows, confidentiality, and ethical standards. The ideal candidate demonstrates strong attention to detail, time management, and problem‑solving skills, can manage a high‑volume workload, meet monthly productivity and accuracy targets, and contribute to continuous improvement within the licensing function. This role will entail reviewing licensing eligibility, gathering and verifying required documentation, accurately completing licensing forms, and ensuring compliance with state insurance and licensing regulations. It also involves managing licensing activities for assigned regions, updating and maintaining producer license records, responding to inquiries, preparing reports, prioritizing requests, maintaining accurate records, and meeting productivity and quality targets. The associate will also participate in training and collaborate with team members.

Requirements

Ability to support insurance producer licensing operations, including renewals, eligibility review, and compliance‑driven tasks.
Experience managing work through emails, service tickets, or queue‑based workflows.
Strong organizational, calendar management, and prioritization skills with the ability to manage multiple files and deadlines.
Excellent attention to detail and data accuracy, especially in regulated or compliance‑focused environments.
Professional written and verbal communication skills, including comfort handling phone calls with brokers or internal partners.
Demonstrated integrity, confidentiality, and ethical judgment.
Willingness to ask questions, learn from peers and senior team members, and engage in ongoing training.
Ability to work both independently and in a highly collaborative, team‑based environment.

Nice To Haves

Bachelor’s degree preferred, or equivalent relevant administrative or business experience.
Certified Insurance Service Representative (CISR) or progress toward insurance‑related certifications preferred.

Responsibilities

Review licensing eligibility, gather and verify required documentation, accurately complete licensing forms, and ensure compliance with state insurance and licensing regulations.
Manage licensing activities for assigned regions (typically 3–10 states), including resident and non‑resident transactions, renewals, and address or demographic updates.
Update and maintain producer license records in agency or licensing management systems, tracking renewals, expirations, and status changes.
Respond to internal and external inquiries via email, service tickets, and phone regarding licensing requirements, procedures, and application or renewal status.
Prepare routine reports and documentation related to licensing activity, compliance, and operational metrics.
Prioritize multiple requests, maintain accurate and auditable records, and manage deadlines in a high‑volume administrative environment.
Meet or exceed productivity and quality targets while demonstrating attention to detail, follow‑through, and accountability.
Participate in onboarding and ongoing training, collaborate with team members, and adhere to confidentiality, ethical standards, and internal procedures.