Licensing & Credentialing Associate

Ro•New York, NY

1d•Hybrid

About The Position

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. As a Licensing & Credentialing Associate, you will execute the day-to-day workflows that ensure our provider network is properly licensed, credentialed, and ready to deliver care. You’ll support the full lifecycle of provider onboarding, activation, and ongoing compliance across a multi-state network of clinicians. In this role, you’ll partner closely with the Medical Practice, Care Delivery Operations, Legal, Compliance, and People teams while reporting into the Licensing and Credentialing function. You are highly detail-oriented, operationally minded, and thrive in structured environments where accuracy, organization, and follow-through are critical to success.

Requirements

2–4 years of experience in healthcare licensing and credentialing
Experience working with credentialing systems or data tools (e.g., Medallion, CAQH, Airtable, or similar)
Strong attention to detail and ability to manage high-volume, process-driven work with accuracy
Operational mindset with the ability to follow, maintain, and improve structured workflows
Strong organizational and time management skills with the ability to prioritize across multiple workstreams
Clear and proactive communication skills, with strong follow-up and stakeholder coordination abilities
High ownership and accountability—you reliably see tasks through to completion
Familiarity with multi-state licensing requirements and healthcare compliance; knowledge of state-level NP licensure rules and scope-of-practice nuances is a plus

Responsibilities

Execute provider credentialing workflows, including initiating profiles, tracking progress, and ensuring timely activation
Collect, review, and validate provider documentation for completeness, accuracy, and compliance with internal standards
Maintain and update provider data across systems (e.g., credentialing platforms, Airtable, internal tools), ensuring high data integrity
Monitor license expirations and renewal timelines; proactively follow up with providers to maintain active licensure
Support the tracking and maintenance of Nurse Practitioner collaboration agreements, ensuring alignment with state-specific requirements and internal policies
Support re-credentialing processes, including outreach, tracking, and documentation management
Manage inbound requests and communications through licensing and credentialing support channels
Assist with provider offboarding processes, including tracking license deactivations and updating records
Support broader practice compliance functions as needed, including documentation, tracking, and audit preparation
Identify operational gaps or inefficiencies and contribute to process improvements within licensing and credentialing workflows