Remote - Entry Level - WFH - Customer Service

AIL•Kenosha, WI

6h•Remote

About The Position

AO is expanding its virtual team and seeking motivated, people-focused professionals to join us as Remote Insurance Representatives. This role combines customer service, benefits education, relationship building, and consultative insurance sales in a fully remote environment. You'll meet virtually with individuals and families to help them understand available life, accident, and supplemental health insurance benefits, identify their needs, and guide them toward appropriate coverage solutions. No previous insurance experience is required. We provide comprehensive training, licensing guidance, mentorship, and ongoing professional development.

Requirements

Be at least 18 years old
Be legally authorized to work in the United States
Be physically located within the United States
Hold or be willing and eligible to obtain the appropriate state Life & Health Insurance License
Have access to a computer or laptop
Have a webcam and microphone
Maintain reliable high-speed internet
Have a quiet, professional workspace
Be comfortable meeting with clients virtually
Be willing to complete required training and professional development
Excellent communication and active-listening skills
Genuine desire to help people
Strong customer-service mindset
Professionalism, integrity, and reliability
Self-motivation and personal accountability
Strong organization and time-management skills
Problem-solving and critical-thinking abilities
Confidence communicating through Zoom and phone
Ability to work independently
Comfort working within a virtual team
Basic computer proficiency
Positive, coachable attitude
Willingness to accept feedback and continuously improve
Goal-oriented and growth-focused mindset

Nice To Haves

Previous experience in Customer Service, Sales, Client Relations, Retail, Hospitality, Healthcare, Education, Banking, Financial Services, Administrative Support, Recruiting, Call Centers, Business Development, Military Service, Leadership, or Management.

Responsibilities

Connect with clients through scheduled Zoom and phone appointments to understand individual and family protection needs, explain insurance options, review benefits and policy features, answer coverage questions, provide needs-based recommendations, guide clients through applications and enrollment, assist with required documentation, and conduct policy reviews.
Serve clients by assisting with policy questions and service requests, beneficiary updates, coverage reviews, policy changes, claims-related guidance, follow-up communication, and addressing changing family protection needs.
Provide benefits education, client consultations, needs analysis, personalized recommendations, enrollment assistance, relationship building, and policy service.
Focus on benefits education, client consultations, needs analysis, personalized recommendations, enrollment assistance, relationship building, and policy service.
Develop into advanced client responsibilities, mentorship and training roles, team leadership, management development, recruiting and team building, leadership conferences, and senior leadership opportunities.