Remote Hands Data Center Technician

Salute•Hillsboro, OR

1d•Onsite

About The Position

Salute is seeking a Remote Hands Technician to provide on-site technical support in a data center environment for customers, remote engineering teams, and internal stakeholders. The role supports hardware installations, rack-and-stack activities, cabling, equipment troubleshooting, break-fix support, asset management, and technical tasks directed by remote operations teams. The technician responds to service requests promptly, maintains accurate documentation, provides strong customer service, and follows safety, security, and operational procedures. Two shifts are available: a night shift Wednesday through Saturday, 9:00 p.m. to 9:00 a.m. PST, or a day shift Monday through Friday with a flexible schedule. The role also requires reporting to the facility within an average of one hour for emergency assistance when required. The stated base pay is $27 per hour.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a telecommunications or IT-related field supporting data center, mission-critical, or colocation environments.
Working knowledge of data center operations, hardware installation, asset management, and infrastructure support.
Experience installing, maintaining, and troubleshooting server, storage, and networking equipment from multiple vendors.
Understanding of structured cabling systems, including copper and fiber-optic installation, patching, testing, and cable-management best practices.
Experience using ticketing systems, asset-management platforms, and operational documentation tools.
Ability to interpret and execute operational procedures, maintenance tasks, and project plans.
Strong troubleshooting and problem-solving skills, including the ability to respond effectively during high-priority incidents.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Strong verbal and written communication skills.
Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
Ability to lift and carry equipment weighing up to 40 pounds.
Ability to climb ladders and multiple flights of stairs to access elevated equipment.
Ability to stand for long periods, and to bend, stoop, kneel, and reach for equipment-related tasks.
Basic physical fitness to respond quickly to emergencies and navigate work areas efficiently.
Good hand-eye coordination and dexterity for working with small components and connectors.
Clear vision, with or without correction, to perform detailed and precise tasks while wearing safety glasses.
Ability to differentiate color-coded warning signs, labels, and cables.
Ability to work in facilities with a wide variety of temperatures and outdoors in varied weather, including extreme temperatures, rain, or snow.
Ability to work in elevated-noise environments while wearing hearing protection.
Valid driver's license for work-related travel, as required.

Nice To Haves

Technical certification or vocational training.
Experience with DCIM tools such as Schneider EcoStruxure or Sunbird.
CompTIA Server+, Network+, or vendor-specific certifications such as Cisco or Dell EMC.
Familiarity with ITIL practices and ticketing systems.
Strong documentation and communication skills.

Responsibilities

Perform Remote Hands services tracked through the client ticketing system.
Rack and stack equipment.
Install, terminate, and dress fiber or copper network cabling.
Assist customers with diagnosing hardware and software issues on their equipment.
Power-cycle customer equipment.
Perform cabinet and cage audits.
Install or remove blades/cards, memory, hard drives, and transceivers.
Test and troubleshoot copper and fiber-optic circuits.
Assist with migrations of equipment, power, or networking devices.
Handle shipping and receiving of packages.
Receive, install, and test customer and internal copper and fiber-optic cross-connects.
Use power and hand tools to perform technical tasks.
Provide timely customer and internal updates through a computer-based ticketing system.
Assist with documentation and inventory verification and counts.
Follow standard operating procedures.
Maintain overall data center cleanliness and appearance.
Work flexible shift schedules.
Report to the facility within an average of one hour for emergency assistance when required.

Benefits

Eight company-paid holidays, two floating holidays, and PTO.
Medical, dental, and vision coverage, available to enroll in starting on Day 1; coverage begins the first of the month following 30 days of employment.
Employee Assistance Program available to all employees.
Employer-supported 401(k) with immediate 100% vesting, a 3% employer match, and a 50% match on the next 2%.
Health Savings Account (HSA).
Mental health resources.
Gym discounts.
Discounted group legal services.
Discounted home and auto insurance.
Pet insurance.
Identity theft protection.
Discounted group life and AD&D insurance.
Discounted group short- and long-term disability insurance.
Parental leave.