Remote Hands Data Center Technician

Salute • Portland, OR

1d • $0 - $27 • Onsite

About The Position

Salute is seeking a Remote Hands Technician to provide on-site technical support in data center environments for customers, remote engineering teams, and internal stakeholders. The role handles hardware installation, rack-and-stack work, cabling, equipment troubleshooting and break-fix support, asset management, and technical tasks directed by remote operations teams. The technician responds to service requests, documents work accurately, provides customer service, and follows safety, security, and operational procedures.

Two schedules are available: a night shift Wednesday through Saturday, 9:00 p.m. to 9:00 a.m. PST, and a Monday-through-Friday day shift with a flexible schedule. The technician must be able to work flexible shifts and report to the facility within an average of one hour for emergency assistance when required.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in telecommunications or an IT-related field supporting data center, mission-critical, or colocation environments.
• Working knowledge of data center operations, hardware installation, asset management, and infrastructure support.
• Experience installing, maintaining, and troubleshooting server, storage, and networking equipment from multiple vendors.
• Understanding of structured cabling systems, including copper and fiber-optic installation, patching, testing, and cable-management practices.
• Experience using ticketing systems, asset-management platforms, and operational documentation tools.
• Ability to interpret and execute operational procedures, maintenance tasks, and project plans.
• Strong troubleshooting and problem-solving skills, including the ability to respond effectively during high-priority incidents.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
• Ability to lift and carry equipment weighing up to 40 pounds; climb ladders and multiple flights of stairs; stand for extended periods; and bend, stoop, kneel, and reach.
• Basic physical fitness and ability to move quickly and efficiently to respond to emergencies and troubleshoot issues.
• Good hand-eye coordination and dexterity for working with small components and connectors.
• Clear vision, with or without correction, to perform detailed and precise tasks while wearing safety glasses.
• Ability to distinguish color-coded warning signs, labels, and cables.
• Ability to work in facilities with a wide range of temperatures, outdoors in varying weather including extreme temperatures, rain, or snow, and in elevated noise while wearing hearing protection.
• Valid driver's license for work-related travel, as required.

Nice To Haves

• Technical certification or vocational training.
• Experience with DCIM tools such as Schneider EcoStruxure or Sunbird.
• CompTIA Server+, Network+, or vendor-specific certifications such as Cisco or Dell EMC.
• Familiarity with ITIL practices and ticketing systems.
• Strong documentation and communication skills.

Responsibilities

• Perform Remote Hands services tracked through the client ticketing system, including equipment rack-and-stack, cabling, equipment diagnosis, power cycling, cabinet and cage audits, component installation or removal, circuit testing and troubleshooting, equipment or infrastructure migrations, and shipping and receiving.
• Receive, install, and test customer and internal copper and fiber-optic cross connects.
• Use power and hand tools to perform assigned technical work.
• Provide timely customer and internal updates through a computer-based ticketing system.
• Assist with documentation and inventory verification and counts.
• Follow standard operating procedures and applicable safety, security, and operational procedures.
• Maintain the cleanliness and appearance of the data center.
• Work flexible shift schedules and report to the facility within an average of one hour for emergency assistance when required.

Benefits

• Eight company-paid holidays, two floating holidays, and paid time off.
• Medical, dental, and vision insurance, with coverage beginning the first of the month following 30 days of employment.
• Employee Assistance Program.
• 401(k) with immediate 100% vesting, a 3% employer match, and a 50% match on the next 2%.
• Health Savings Account (HSA).
• Mental health resources.
• Gym discounts.
• Discounted group legal services, home and auto insurance, pet insurance, and identity theft protection.
• Discounted group life and AD&D insurance.
• Discounted group short- and long-term disability insurance.
• Parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED