Remote Family Benefits Consultant | Client Services & Enrollment
About The Position
AO is seeking motivated, people-focused professionals to join our expanding virtual team as Remote Family Benefits Consultants. In this role, you'll connect with individuals and families who have requested information about available benefits, help them understand their options, and provide professional support throughout the enrollment process. This opportunity is ideal for individuals who enjoy working with people, value flexibility, and are motivated by a performance-based environment. AO – American Income Division has a long history of serving working families and providing supplemental life, accident, and health insurance benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, our organization is focused on personalized client service, long-term relationships, professional development, and helping families better understand their financial protection options. Our teams operate in a virtual environment, allowing representatives to serve clients remotely while receiving ongoing training, coaching, and leadership support.
Requirements
- Be at least 18 years of age
- Be legally authorized to work in the United States
- Be physically located within the United States
- Have access to a reliable computer or laptop
- Maintain reliable high-speed internet
- Have webcam and microphone capability
- Maintain a quiet, professional workspace
- Be comfortable communicating with clients through Zoom and phone
- Be willing to complete required training
- Be willing and able to obtain a state Life & Health Insurance License
- Strong verbal and written communication skills
- Excellent interpersonal and relationship-building abilities
- Genuine interest in helping individuals and families
- Positive attitude and professional demeanor
- Self-motivation and personal accountability
- Strong organization and time-management skills
- Ability to listen and identify client needs
- Problem-solving and critical-thinking abilities
- Comfort working independently from home
- Confidence using Zoom and virtual communication technology
- Coachability and willingness to learn
- Professionalism, integrity, and strong follow-through
Nice To Haves
- Customer Service
- Client Relations
- Member Services
- Healthcare
- Education
- Hospitality
- Retail
- Sales
- Administrative Support
- Call Center Operations
- Account Management
- Leadership or Management
- No previous insurance experience is necessary. We welcome motivated applicants from a variety of professional backgrounds.
Responsibilities
- Conduct scheduled virtual appointments through Zoom and phone
- Connect with clients who have requested information about available benefits
- Learn about each family's needs, priorities, and coverage questions
- Explain supplemental life, accident, and health benefit options clearly
- Answer questions and provide professional, personalized guidance
- Assist clients with applications and enrollment documentation
- Review existing coverage and discuss available options when appropriate
- Provide ongoing customer service and follow-up support
- Maintain accurate digital records and client documentation
- Build trust through professionalism, integrity, and consistent communication
- Listen carefully to client needs and concerns
- Deliver a positive experience before, during, and after enrollment
- Follow up with clients who need additional assistance
- Maintain long-term relationships through continued service
- Help families make informed decisions regarding their available benefits
Benefits
- Medical reimbursement program
- Company-supported life insurance
- Residual income opportunities
- Leadership development programs
- Professional conferences and events
- Performance recognition programs
- Company-sponsored incentive travel
- Virtual technology and business tools
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
