Remote Diesel Troubleshooting Technician

Louisiana Cat•Prairieville, LA

9d•Remote

About The Position

Louisiana Cat is seeking a Remote Diesel Troubleshooting Technician to join their growing operations. This role is responsible for analyzing product issues primarily through Remote Services and facilitating parts and service sales based on the information gathered. The position requires frequent communication with external customers and service department staff, ensuring accurate and efficient exchange of information with customer satisfaction as a priority.

Requirements

Knowledge and ability to explain safety practices, mechanical repair, service procedures, and troubleshooting process.
Knowledge of Cat models, safe operating procedures, and maintenance practices.
Basic knowledge in system operation and troubleshooting electrical and hydraulic systems.
Knowledge of Caterpillar Electronic Technician and service software files.
Intermediate computer skills.
Ability to communicate clearly and effectively both verbally and in writing.
Ability to think logically for interpreting and analyzing problems encountered.
Ability to manage time and work independently.
High school diploma or equivalent required.
Bachelor’s degree in mechanical or electrical engineering or a related field.
Caterpillar Heavy machinery troubleshooting experience.
Must be willing to travel as needed.

Responsibilities

Provide support to the Service Department and external customers through Remote Flash and Remote Troubleshoot.
Provide diagnostic and technical assistance to the Parts, Service, and Sales departments in support of daily operations.
Research product issues using Caterpillar resources and provide solutions.
Communicate solutions to internal and external customers in an accurate and timely manner.
Escalate product issues to Tier 2 technical communicator as required.
Work safely at all times and adhere to all applicable safety policies; comply with all company policies, procedures, and standards.
Model company values and safety culture.
Perform other duties as required.

Benefits

Health, Dental, Vision
$50,000 Company Funded Life Policy (if enrolled in Health)
Short- and Long-Term Disability Insurance
Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
401K Plan with Company Match
Paid Holidays & Vacation
Technician Tool Loan Program up to $2,000
Safety Boot / Safety Prescription Glasses Allowances
Employee Discounts
Credit Union
Technician Career Development Program - Shop & Field Service Training