Remote Customer Support Specialist | No Experience Required

Globe Life AIL - Lisa Russel•Dallas, TX

1d•Remote

About The Position

AO is expanding its virtual organization and seeking motivated professionals to join us as Remote Sales Team Leaders. This opportunity is designed for individuals who want to do more than produce individually. You'll continue working directly with clients while developing your ability to mentor representatives, strengthen team performance, coach developing professionals, and build a results-driven culture centered on exceptional client service. Whether you already have leadership experience or you're a high-performing professional ready to grow into management, AO provides structured mentorship, advanced training, proven systems, and a performance-based development path. AO operates within the American Income Division of Globe Life, serving working families and members of organizations throughout the United States. Our representatives help individuals and families understand supplemental life, accident, and health insurance benefits while providing professional service throughout the client relationship. Our virtual business model combines client service, consultative insurance sales, professional mentorship, team development, leadership training, performance-based advancement, and long-term relationship management. Our culture is centered on service, integrity, accountability, professional growth, and developing capable leaders who can help others succeed.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional home workspace
Be comfortable conducting client and team meetings virtually
Be willing to participate in ongoing training and leadership development
Hold or be willing and able to obtain the appropriate state Life & Health Insurance License
Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
Complete required training and participate in virtual meetings
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Nice To Haves

Previous leadership, coaching, training, or management experience is preferred but not required.
High-performing professionals who demonstrate strong leadership potential are encouraged to apply.

Responsibilities

Mentor and support developing representatives
Assist with onboarding and professional development
Conduct virtual coaching and training sessions
Help representatives strengthen communication and presentation skills
Coach consultative sales and client-service techniques
Establish individual and team performance goals
Encourage consistency, accountability, and professional growth
Identify strengths and development opportunities
Provide constructive feedback and ongoing support
Recognize achievements and reinforce strong performance
Help create a positive, collaborative, high-performance team culture
Conduct scheduled Zoom and phone consultations
Connect with clients who have requested benefit information
Identifying individual and family protection needs
Explaining available life, accident, and supplemental health insurance options
Providing needs-based recommendations
Answering questions clearly and professionally
Guiding clients through applications and enrollment
Building long-term client relationships
Providing ongoing service and follow-up
Maintaining accurate digital documentation
Help developing representatives learn how to conduct effective virtual appointments, communicate clearly, build trust, and provide an exceptional client experience.