2026)

Transworld Systems Inc.•Jersey City, NJ

7d•Remote

About The Position

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Work from home, paid training, team-oriented work environment, growth opportunity, and a comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Requirements

Must reside in New Jersey.
High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired.
Exhibit strong attention to detail.
Good mathematical and analytical skills required.
Ability to maintain the highest level of confidentiality.
Proficient personal computer skills, including Microsoft Office.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
Speed Test Results: 25 mbps download, 20 mbps upload
Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

Nice To Haves

Previous call center/customer service experience preferred.

Responsibilities

Responsible for responding to daily customer requests, inquiries, and issues through various types of correspondence.
Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
Dependent upon position, identify root cause of issues and concerns, determine resolution, and refer to company Management.
Dependent upon position, maintain and organize all pertinent back up information to substantiate payment postings as necessary.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with company policies and procedures.
Follow up in a timely manner to ensure customer satisfaction.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.