2026)

Transworld Systems Inc.•Utica, NY

2d•Remote

About The Position

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Work from home, paid training, team-oriented work environment, and growth opportunity are all part of the package. A comprehensive benefits package is available, including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Requirements

Must reside in New York state
Detail oriented
Ability to organize and prioritize work
Ability to meet strict deadlines
Ability to effectively communicate with outside parties
Effective call handling skills
High levels of professionalism
Strong focus on exemplary shift attendance
Proficient with Microsoft applications
Ability to learn software applications
High School graduate/ equivalent
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
Minimum internet speed: 40 mbps download, 20 mbps upload
Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

Responsibilities

Assist customers with billing inquiries/concerns
Ensure all account information is accurately documented and inputted into client system
Provide detailed explanations of account status and inquiries to customers
Adhering to State and Federal regulations pertaining to your job duties
Assist customers with delinquent accounts according to various state guidelines
Utilize exceptional communication skills to fulfill both client and customer goals
Maintain an average Inbound Handle Time
Achieve Quality Assurance goals
Adhere to Production measures (time spent on calls, schedule adherence, etc)