Direct Access Counselor-Remote (must reside in IL)

Rosecrance Behavioral Health • Rockford Township, IL

21h • Remote

About The Position

The Access Counselor – Specialized Services plays a key role in coordinating access to care for clients, ensuring timely and effectively solutions while supporting business development efforts. Primarily focused on access coordination, this position will contribute to building relationships with referral sources and expanding service opportunities. This position will demonstrate flexibility in meeting the needs of professional sources, collaborate with internal and external stakeholders to identify growth opportunities, and maintain a strong community present through regular outreach, meetings and events.

Requirements

• Master’s Degree in Psychology, Social Work, Counseling, or related behavioral health field
• Licensed in Illinois as an LPC, LSW or LMFT
• Proven experience in behavioral health, social service, or related field
• Experience in coordinating care with hospital systems, Employee Assistance Programs, or other safety sensitive populations
• Strong problem-solving abilities and organizational skills to manage complex cases and coordinate care
• Excellent communication and interpersonal skills, both written and oral, for building effective relationships
• Ability to present and coordinate information for clients, staff, and community sources
• Strong computer skills required, including proficiency in operating various software applications, and navigating digital platforms effectively
• Valid driver’s license and the ability to meet agency insurance requirements
• Belief in the mission and vision of Rosecrance

Nice To Haves

• Familiarity with the Chicago and Rockford regions preferred

Responsibilities

• Work hours prescribed and any additional hours deemed necessary for responsibilities assigned, including some evening and weekend availability.
• Serve as the primary point of contact for professional referral sources and clients, ensuring a seamless intake process.
• Assess client needs, determine eligibility, and coordinate services promptly and effectively.
• Collaborate with clinical and administrative teams to address client challenges and expedite solutions.
• Maintain detailed records and ensure complicate with regulatory and organizational standards.
• Building and maintain relationships with referral sources, including community organizations, healthcare providers, and local agencies.
• Collaborate with the business development team to identify and pursue new opportunities for growth.
• Represent the organization at community events, networking functions, and professional meetings.
• Engage with internal and external stakeholders daily to ensure alignment of access and growth strategies.
• Participate in cross-functional team meetings to share insights and updates.
• Spend at least one day per week in the community, meeting with referral sources and attending relevant events.
• Act as a liaison between the organization and the community, fostering trust and partnership.
• Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
• Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for other staff, patients and customers and demonstrate positive guest relations in representing Rosecrance.
• Assume other related responsibilities as assigned by leadership.

Benefits

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level