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Globe Life AIL - Lisa Russel•Fort Worth, TX
•Remote

About The Position

We’re looking for service-driven leaders to join our team as Remote Customer Service Managers in a fully remote environment. This opportunity is ideal for individuals who value people, collaboration, and balance. You’ll enjoy the freedom of working from home, the support of experienced mentors, and the ability to grow your career—without sacrificing your personal life. In this role, you’ll combine customer service and sales to make a real impact—helping protect families while building a rewarding, performance-based career. In this leadership role, you will guide service professionals, strengthen client relationships, and help foster a positive, performance-driven team culture.

Requirements

  • Be at least 18 years of age and legally eligible to work in the United States
  • Provide your own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
  • Complete required training and participate in virtual meetings
  • Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
  • Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
  • Strong commitment to delivering exceptional customer service
  • Excellent communication and interpersonal skills
  • Ability to lead, motivate, and inspire a team
  • Growth mindset with a focus on continuous improvement
  • Strong time management and ability to maintain work-life balance
  • Self-motivated
  • Coachable
  • Comfortable working independently
  • Interested in a performance-based career with opportunities for professional growth and advancement

Nice To Haves

  • No prior insurance experience is required.

Responsibilities

  • Guide service professionals
  • Strengthen client relationships
  • Help foster a positive, performance-driven team culture
  • Combine customer service and sales
  • Protect families

Benefits

  • Flexible Schedule
  • Career Growth
  • Work-Life Balance
  • Mentorship & Leadership Development
  • Union-Backed Support
  • Annual incentive trips recognizing top performers
  • Medical insurance reimbursement program
  • Leadership and skills training focused on communication, management, and team development
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