Remote Customer Service Agent - (11.30 Hire)

Grand Circle Corporation • Lometa, SC

10d • $18 • Remote

About The Position

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) to join their November 30th class. As a Traveler Advisor, you will be responsible for taking inbound calls from GCC's confirmed Travelers, assisting them with maintaining their itinerary through various functions.

Requirements

• 2+ years of experience working in a call center environment, receiving customer service-based calls.
• Displayed proficiency in an unscripted environment.
• 1+ years of experience working remotely (Preference to those who have started and trained remotely).
• Must have hardwired internet (cannot use Wi-Fi)

Responsibilities

• Handle a high volume of inbound calls; assisting customers with managing their reservation
• Updating Traveler contact information, modifying reservations, processing payments, managing airline tickets, online access resets, providing general information on itineraries
• Follow up on customer requests through emails and outbound calls
• Communicate comprehensive information to travelers, including details about our products and policies.
• Document all customer interactions and call notes in assigned programs
• Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens).
• Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
• Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment

Benefits

• Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes
• Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day.
• Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals
• Your future, secured: 401(k) with company match, life insurance, and disability coverage
• Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development.
• Extra perks: FSA options, pet insurance, home & auto discounts, Milestone Recognition, and paid volunteer time off to give back to the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed