Remote Customer Service Agent - (11.30 Hire)

Grand Circle•Home Office, AL

10d•Remote

About The Position

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) to join our November 30th class. As a Traveler Advisor you will be responsible for taking inbound calls from GCC's confirmed Travelers, assisting them with maintaining their itinerary through various functions.

Requirements

2+ years of experience working in a call center environment, receiving customer service-based calls.
Displayed proficiency in an unscripted environment.
1+ years of experience working remotely (Preference to those who have started and trained remotely).
Must have hardwired internet (cannot use Wi-Fi)
Must be located in one of the following States : Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah

Responsibilities

Handle a high volume of inbound calls; assisting customers with managing their reservation
Updating Traveler contact information, modifying reservations, processing payments, managing airline tickets, online access resets, providing general information on itineraries
Follow up on customer requests through emails and outbound calls
Communicate comprehensive information to travelers, including details about our products and policies.
Document all customer interactions and call notes in assigned programs
Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens).
Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment