(Remote) Customer Service Agent - Entry Level

American Income Life Insurance Company•Seattle, WA

2d•Remote

About The Position

The Customer Service Agent represents a supplemental benefits company with more than 65 years of industry experience, helping individuals and families understand available benefit options. This remote, entry-level opportunity is for someone who communicates confidently, takes ownership of their work, and enjoys building relationships. The company is expanding into additional territories and seeks dedicated, goal-oriented team members with a positive attitude and willingness to learn.

Requirements

Strong verbal and written communication skills.
Basic computer knowledge and comfort using online tools.
Dependable work ethic and professional approach.
Outgoing, energetic personality and positive attitude.
Accountability and ability to follow through on commitments.
Willingness to learn, accept coaching, and apply feedback.
Good time-management and organizational skills.
Ability to work independently while contributing to a team.
Successful completion of a criminal background check.
A computer suitable for everyday work tasks.
A cell phone with unlimited long-distance calling.
Reliable Wi-Fi access.
A workspace suitable for professional communication and focused work.

Responsibilities

Communicate with clients and answer questions about available benefits.
Explain coverage options clearly and approachably.
Build professional relationships through attentive service and consistent follow-up.
Maintain accurate client information and organize daily tasks.
Participate in training and apply feedback to strengthen skills.
Work with the team to support clients and achieve shared goals.