(Remote) Customer Service Agent - Entry Level

Americanome Life Insurance Company•Seattle, WA

1d•Remote

About The Position

This remote, entry-level role represents a supplemental benefits company with more than 65 years of industry experience. The Customer Service Agent helps individuals and families understand the benefit options available to them. The position is suited to someone who communicates confidently, takes ownership of their work, and enjoys building relationships. Benefits Representatives are expected to support clients as the company expands into additional territories.

Requirements

Strong verbal and written communication skills.
Basic computer knowledge and comfort using online tools.
Dependable work ethic and professional approach.
Outgoing, energetic personality and positive attitude.
Accountability and ability to follow through on commitments.
Willingness to learn, accept coaching, and apply feedback.
Good time-management and organizational skills.
Ability to work independently while contributing to a team.
Successful completion of a criminal background check.
A computer suitable for everyday work tasks.
A cell phone with unlimited long-distance calling.
Reliable Wi-Fi access.
A workspace where professional communication and focused work are possible.

Responsibilities

Communicate with clients and answer questions about available benefits.
Explain coverage options clearly and approachably.
Build professional relationships through attentive service and consistent follow-up.
Maintain accurate client information and organize daily tasks.
Participate in training and apply feedback to strengthen skills.
Work with the team to support clients and achieve shared goals.