Fully Remote Starter Customer Service | Remote Benefits Specialist

AIL•Phoenix, AZ

1d•Remote

About The Position

AO | Globe Life is seeking motivated, service-minded individuals to join our virtual team as Remote Benefits Specialists. This opportunity combines customer service, benefits education, relationship building, and consultative insurance sales in a fully remote environment. No previous insurance experience is required. We provide the training and mentorship—you bring the motivation to learn and grow. The role involves working with individuals and families, including members of unions, associations, veterans, and other groups, helping them understand available supplemental benefits and financial protection options through scheduled virtual appointments. The company has a long history of serving working families and offers a path for professional development and career advancement.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable using Zoom and web-based applications
Be willing to complete required training
Be willing and able to obtain the required state Life & Health Insurance License

Nice To Haves

Experience in customer service, military service, retail, hospitality, healthcare, education, administration, banking, call centers, client relations, or sales can be helpful—but is not required.

Responsibilities

Meet with clients through scheduled Zoom and phone appointments
Connect with individuals who have requested information about available benefits
Listen to client needs, priorities, and concerns
Answer questions clearly and professionally
Provide personalized guidance based on individual circumstances
Assist existing clients with applicable policy questions and reviews
Help with beneficiary information and policy-related service needs
Maintain accurate digital records and follow-up communication
Build long-term relationships through trust and dependable service
Conducting virtual benefit consultations
Explaining life, accident, and supplemental health insurance options
Reviewing available coverage
Identifying individual and family protection needs
Helping clients evaluate available options
Providing needs-based recommendations
Assisting with applications and enrollment
Providing ongoing service following enrollment