Fully Remote Starter Customer Service | Remote Benefits Specialist

AIL•Phoenix, AZ

1d•Remote

About The Position

AO | Globe Life is seeking motivated, compassionate, and service-oriented individuals to join their growing virtual team as Remote Benefits Specialists. This is a beginner-friendly opportunity, so previous insurance experience is not required. The role involves working with individuals and families, including veterans, union members, association members, and other working families, to help them understand available supplemental benefits and financial protection options. The company provides structured training, mentorship, licensing guidance, and ongoing professional development. The position is 100% remote and offers flexible scheduling with commission-based pay, weekly pay, and performance bonuses.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable using Zoom and web-based applications
Be willing to complete required training
Be willing and able to obtain the appropriate state Life & Health Insurance License
Genuinely enjoy helping people
Communicate clearly and professionally
Build trust and relationships easily
Be an active and attentive listener
Approach challenges with a problem-solving mindset
Be dependable, organized, and accountable
Can manage your time effectively
Be comfortable learning new technology
Can work independently from home
Enjoy collaborating within a virtual team
Be coachable and receptive to feedback
Want opportunities to grow professionally and financially

Nice To Haves

Previous experience in customer service, military service, healthcare, hospitality, retail, education, administration, banking, call centers, client relations, financial services, or sales can be helpful—but is not required.

Responsibilities

Conduct scheduled Zoom and phone appointments
Connect with individuals interested in learning about available benefits
Listen to each client's needs, priorities, and concerns
Answer questions regarding available benefit and coverage options
Provide clear, professional explanations
Assist with applications and enrollment
Conduct applicable policy and benefit reviews
Assist existing clients with beneficiary and policy-related service needs
Provide ongoing follow-up and customer support
Maintain accurate digital records and documentation
Build long-term relationships through consistent, dependable service
Help individuals and families understand available life, accident, and supplemental health insurance options
Identify individual needs and help clients evaluate available options
Focus on building relationships, understanding client needs, educating families, and delivering professional service