Remarketing Support Coordinator

Penske • Reading, PA

1d

About The Position

The Remarketing Support Coordinator manages administrative tasks, coordinates communication among teams and departments, and supports business leaders with reporting and metrics. The role assists with processing refunds and maintaining Salesforce records, including post-sale cases, to improve turnaround times, team visibility, and the customer experience. By completing assigned work and providing backup support, the coordinator also helps other department staff focus on customer interactions. Depending on workload or associate absences, the role may handle customer calls, emails, and other communications.

Requirements

• At least 1 year of experience in an administrative or customer service role in a call center or customer-facing/retail environment.
• High school diploma or equivalent.
• Excellent written and oral communication and interpersonal skills.
• Strong multitasking and organizational skills.
• Ability to work accurately in a fast-paced environment.
• Computer proficiency, including Microsoft and Windows-based programs.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule and at the specified location, complete a Penske employment application, and undergo a background investigation and drug screening.

Responsibilities

• Fulfill administrative responsibilities, including general releases via DocuSign, refund workflows, and customer follow-ups.
• Handle tasks assigned by leadership according to business needs.
• Assist with Salesforce reporting for groups such as Premier Finance and Penske Fleet Management to provide visibility and accountability for actionable items.
• Communicate with internal and external customers, contacts, and vendors.
• Provide backup coverage when associates are out of the office or when work volume requires cross-training with other roles.
• View and update cases, including Service Coordinator and post-sale cases.
• Complete other projects and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED