Remarketing Representative (Little Rock, AR)

Ally Bank•Little Rock, AR

19h•$47,840 - $54,080

About The Position

The Remarketing Representative provides quality and efficient customer service while performing administrative duties related to the remarketing of vehicle returns. The position works with team members to complete the center’s daily workload and communicates with customers, auto dealerships, vendors, and financial institutions regarding retail and lease accounts. Ally’s remarketing activities include managing vehicle returns and transportation logistics, coordinating inspections and titles, and supporting online and physical auction sales and direct-to-dealer and direct-to-customer sales. This role supports efforts to maximize recoveries from written-off accounts and improve expenses through process improvements and increased productivity.

Requirements

High school diploma or GED equivalent.
Basic knowledge of general office and administrative procedures and methods.
Basic data entry and word-processing skills.
Oral and written communication skills sufficient to provide routine information, greet visitors, answer inquiries, and refer calls.
Computer skills sufficient to prepare policy manuals and enter data into spreadsheets.
Ability to apply guidelines or policies to specific situations in limited subject areas.
Some ingenuity and initiative to collect information, coordinate activities with others, and resolve routine or factual problems.

Nice To Haves

Call center experience, preferably in financial services.

Responsibilities

Support strategies to minimize net credit losses by maximizing recoveries from written-off accounts, including coordination with collection and repossession agencies and attorneys.
Assist with onboarding new vendors by requesting and organizing information for the RFP process.
Communicate with outside vendors about routine requests and respond to requests for information, data, and letter generation.
Perform data entry, system coding, inventory audits, and reconciliations to align vendor systems with Ally systems.
Support quality, control, and compliance programs, including ongoing control and compliance self-assessments.
Improve processes and productivity to support expense results.
Work with team members to meet operational needs and complete the center’s daily workload.
Provide customer service concerning retail and lease accounts to customers, dealerships, vendors, and financial institutions.

Benefits

Paid time off starting at 20 days, 11 paid holidays, and 8 hours of volunteer time off yearly.
401(k) retirement savings plan with matching and company contributions.
Student loan pay-down and 529 education savings assistance programs.
Tuition reimbursement.
Employee stock purchase plan.
Financial learning center and access to financial coaches.
Medical, dental, and vision insurance options.
Life insurance for employees, spouses, and children.
Short- and long-term disability insurance.
Health Savings Account with employer contributions and Healthcare FSA.
Critical illness, accident, and hospital indemnity insurance.
Total well-being program.
Adoption, surrogacy, and fertility assistance.
Paid parental and caregiver leave.
Dependent Day Care FSA, backup child and adult/elder care days, and childcare discounts.
Employee Assistance Program.
Subsidized and discounted Weight Watchers program and other employee discount programs.
Annual incentive plan.