Coordinator, Relocation (Philippines)

Carnival Corporation

10h•Remote

About The Position

Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity in the Philippines, is seeking a Relocation Coordinator. Applicants must be located in Metro Manila, Philippines. The role serves as the primary contact for employee relocation requests, coordinating travel itineraries, temporary housing, and related logistics. Based in a Global Business Services environment in the Philippines, the coordinator provides high-touch administrative support to relocating personnel and works closely with U.S.-based teams, internal partners, and external vendors. The position handles approximately 10–15 relocation requests per month and requires working an Eastern Standard Time (EST) schedule to support U.S. business operations.

Requirements

Bachelor’s degree in a relevant field, or an equivalent combination of professional experience and higher education or technical vocational training.
One to three years of professional experience in relocation coordination, corporate travel management, shared services operations, or high-volume administrative customer service.
Advanced verbal and written English communication skills for professional communication with global stakeholders and U.S.-based teams.
Demonstrated experience working with multiple enterprise software systems, CRMs, or booking portals simultaneously while maintaining high data accuracy.
Must be willing and able to work an Eastern Standard Time (EST) schedule.
Must be located in Metro Manila, Philippines.

Responsibilities

Receive, review, and process approximately 10–15 relocation requests per month, coordinating travel details, ticketing, temporary housing, and logistics from initiation through completion.
Initiate new relocation cases within 24 business hours of receipt.
Coordinate with Onboarding, Immigration, Talent Acquisition, and external moving, travel, and housing service providers to support end-to-end relocations.
Process invoices promptly to avoid late-payment penalties.
Create accurate, clear, and comprehensive itineraries for international relocations using multiple internal systems and vendor portals.
Update the internal tracking system within 24 business hours of a relocation event.
Identify and escalate complex issues, special accommodation needs, policy exceptions, and employee complaints through established channels.
Maintain a satisfaction rate above 90%.
Meet operational service-level targets for response times, booking deadlines, and budget guidelines while providing strong customer service.
Perform other duties as assigned.