Relief Teller

First Financial Bank NA•Murray, KY

6d•Onsite

About The Position

The Relief Teller supports multiple First Financial Bank branches as needed, assisting clients and branch teams while delivering accurate, personalized banking service. The role involves processing cash and check transactions, learning about client needs, connecting clients with appropriate products and resources, explaining banking procedures and security measures, resolving concerns, and helping prevent fraud while following banking regulations. The position requires travel to branches within driving distance and occasional weekend and extended-hour work. It is an on-site, full-time hourly non-exempt role based in Murry South, Kentucky.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience in a business setting.
At least 1 year of cash-handling experience.
Strong customer service skills, including active listening and clear communication.
Experience recommending and referring financial products.
Ability to work in a fast-paced, time-sensitive environment with a positive attitude.
Solid understanding of compliance and fraud detection.
Basic math and accounting skills.
Ability to accurately balance a cash drawer.
Proficiency with computers, data entry, internet applications, and multi-line phone systems.
Ability to commute to the primary work location and occasionally to other work locations within driving distance.
Ability to travel to multiple branches as needed.
Ability to work occasional weekends and extended hours.
Ability to remain in a stationary, standing position for up to 75% of an eight-hour workday.
Ability to review information and details at close range, within a few feet.

Nice To Haves

At least 6 months of teller experience.

Responsibilities

Work at different branches as needed, assisting teams and clients across multiple locations.
Build relationships with clients, understand their needs, and provide personalized service.
Accurately process transactions while maintaining a positive and proactive approach.
Process cash and check transactions with integrity and precision.
Understand client needs and connect them with appropriate products and resources.
Explain security measures and banking procedures to clients.
Handle client concerns professionally and find effective solutions.
Identify and prevent fraud while ensuring compliance with banking regulations.
Collaborate with teammates in a respectful, supportive environment.