Relief Teller CSR
About The Position
The Relief Teller/Customer Service Representative works across multiple banking centers, supporting local teams and adapting to different locations and work environments. The role delivers client service, processes cash and check transactions accurately, opens and maintains accounts, assists with loan applications, and helps clients navigate financial products such as Certificates of Deposit and Money Market Accounts. It also involves identifying client needs and making referrals, explaining banking procedures and security measures, resolving concerns, and helping detect and prevent fraud while following banking regulations.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience in a business setting.
- At least 1 year of cash-handling experience.
- Strong customer service skills, including active listening and clear communication.
- Experience recommending and referring financial products.
- Understanding of compliance and fraud detection.
- Ability to accurately balance a cash drawer.
- Proficiency with computers, data entry, and multi-line phone systems.
- Basic math and accounting skills.
- Ability to work occasional weekends and extended hours.
- Ability to travel between banking centers as needed.
- Ability to remain stationary or standing for up to 75% of an eight-hour workday.
- Ability to review information and details at close range, within a few feet.
Nice To Haves
- At least 6 months of teller experience.
Responsibilities
- Work at multiple banking centers and assist teams where needed.
- Process transactions efficiently while providing positive, proactive customer service.
- Process cash and check transactions accurately and with integrity.
- Open and maintain accounts and assist with loan applications.
- Help clients navigate financial products, including Certificates of Deposit and Money Market Accounts.
- Identify client needs and refer clients to appropriate banking professionals.
- Explain security measures, banking procedures, and product benefits to clients.
- Handle client concerns professionally and find effective solutions.
- Identify and prevent fraud and ensure compliance with banking regulations.
- Collaborate with colleagues in a respectful, supportive, and accountable manner.
Benefits
- Medical, dental, and vision insurance.
- Employer-paid life and disability insurance.
- 401(k) match.
- Employee Stock Ownership Program (ESOP).
- Banking benefits.
- Paid time off, including 11 Federal Reserve bank holidays.
- Tuition assistance.
- Professional development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
