Relief

Urban Peak Denver•Denver, CO

About The Position

Under the supervision of the Resource Program Manager, Relief Staff provide direct supervision of youth in Urban Peak Denver shelter and/or housing programs. The role supports youth in increasing self-efficacy and reducing risky behavior, ensures client safety, delivers appropriate and effective program services, and helps maintain a safe, positive, trauma-informed environment that emphasizes the physical and emotional safety of youth and staff. Duties include supervising youth in accordance with facility rules and regulations, crisis intervention, facility maintenance, group facilitation, promoting a therapeutic environment, collecting and entering data accurately and consistently, and documenting client services and significant events. Relief Staff also maintain effective communication and working relationships across programs and may have limited case management responsibilities. Shifts vary, with scheduling as needed for on-call coverage. This relief position is not eligible for benefits.

Requirements

Two years of college; OR a high school diploma or equivalent and six or more years of experience in the human services field or direct experience with homeless or runaway youth.
Ability to connect and work effectively with a diverse, resistant street youth population.
Ability to exercise discretion and independent judgment and set clear, appropriate boundaries with youth.
Knowledge and understanding of issues affecting homeless adolescents, including mental health issues and substance abuse among high-risk young adults.
Ability to provide trauma-informed, appropriate, and effective services.
Problem-solving skills, including multitasking, assessment, organization, and prioritization.
Team-oriented approach and ability to coordinate with various departments and staff.
Computer proficiency and experience with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Must be insurable as a driver under Urban Peak’s auto liability policy to conduct agency business or transport youth in an Urban Peak vehicle or approved personal vehicle.
Ability to pass federal and state background checks.
Ability to pass pre-employment TB screening and a pre-employment physical examination.
Provide proof of education: high school diploma or official transcripts.

Nice To Haves

Ability to use a second language in written and verbal communication, such as Spanish, Vietnamese, or ASL; preferred but not required.
Lived experience reflective of the youth served is encouraged but not required.

Responsibilities

Provide direct supervision of youth in shelter and/or housing programs and help ensure their safety and the safety of their environment.
Support youth in increasing self-efficacy and reducing risky behavior while providing appropriate and effective services.
Supervise youth in accordance with facility rules and regulations and promote a safe, positive, trauma-informed and therapeutic environment.
Provide milieu supervision, maintain a welcoming presence, and support youth entering the shelter.
Ensure youth maintain cleanliness of the shelter environment and provide direction and support with daily chores and other milieu activities.
Provide crisis intervention to current clients and crisis intervention phone counseling as needed.
Facilitate groups and assist with facilities maintenance.
Accurately document admissions, services received, and relevant events during each shift in the Communication Log.
Collect, maintain, and enter accurate data on an ongoing basis.
Communicate clearly and effectively with staff regarding clients or tenants and maintain working relationships across programs to share information and updates.
Maintain thorough and accurate files for limited case management responsibilities and protect confidentiality.