Relief Condominium Manager

Del Property Management

13d•Onsite

About The Position

The Hourly Relief Manager serves as temporary coverage for full-time Condominium Managers during vacations, absences, special projects, or interim vacancies. This role provides comprehensive property management services to maintain operational continuity across condominium properties. Hours cannot be guaranteed, and assignments are made on an as-needed basis. This position offers excellent learning opportunities for individuals seeking to enter the property management industry and gain experience for permanent career advancement.

Requirements

Strong understanding of condominium operations and management principles
Excellent written and verbal communication skills
Proficiency in property management software systems
Knowledge of the Condominium Act and related legislation
Ability to work independently with minimal supervision
Strong organizational and time management skills
Professional demeanor when interacting with residents, Board members, and contractors
Basic financial and administrative skills
Flexibility to adapt to different property requirements and procedures
Must maintain confidentiality regarding resident and corporate information
Ability to enforce Corporation By-laws and Rules, and Regulations
Professional appearance and demeanor required
Reliable transportation to travel between different property assignments
Strong problem-solving skills and ability to handle emergencies
Limited or General License Required

Responsibilities

Check and process daily mail and email communications
Register incoming invoices and prepare for processing
Open all correspondence (except "Private and Confidential" items)
Prepare response letters to residents and maintain correspondence logs
Date stamp, copy, and file all communications in resident files
Prepare correspondence summaries for Board meeting reports
Maintain organized filing systems and resident records
Update and manage Del's bi-weekly courier documentation
Answer phones and check the answering machine regularly throughout the day
Handle resident inquiries and complaints promptly and professionally
Take detailed messages and follow up on resident concerns
Provide information regarding building policies, procedures, and services
Maintain professional and courteous relationships with all residents
Ensure resident concerns are addressed within 3 working days
Review and process Requests for Service efficiently
Coordinate with the Superintendent and building staff on daily operations
Review security reports and highlight items requiring attention
Prepare repair lists and maintenance requests for the Superintendent
Accompany trades when the Superintendent is unavailable
Inspect completed work by tradesmen as needed
Contact tradespeople for routine maintenance and repairs
Monitor building systems and report any operational issues.
Process and register incoming cheques from Del Property Management
Review all cheques before forwarding for Board signatures
Coordinate the cheque signing process with Board members
Maintain accurate cheque registers and provide daily reports to Head Office
Assist with budget monitoring and expense tracking
Prepare financial documentation for Board review
Maintain current ownership and resident information systems.
Prepare documentation for Board meetings as required
Assist with Annual General Meeting (AGM) setup and logistics
Prepare resident packages, labels, and forms for meetings
Register unit owners at meetings when needed
Distribute meeting minutes to Board members and maintain minute books
File Board resolutions in Policy Manual
Support special project coordination as directed by the Board.
Maintain Building Link, Condo Control Central, or other property management software
Keep front desk software systems current and fully functional
Input necessary data to maintain organized and accessible corporate records
Update resident/owner computer systems daily or as required
Manage access control systems (add/delete fobs as needed)
Print and file resident information for security purposes
Prepare updated resident information sheets (license plates, phone numbers, locker/parking lists)
Prepare status certificates for sales and mortgages
Complete required log sheets and ensure proper Board signatures
Apply corporate seal and coordinate with lawyers for document pickup
Maintain and update Policy Book with current Board-approved policies
Ensure compliance with the Condominium Act and the Corporation documentation
File copies in the appropriate unit files and send documentation to Del Property Management
Order and maintain adequate supplies of required forms