Reliability Program Manager

Milacron Talent Acquisition•Batavia, OH

4d•Onsite

About The Position

Milacron is seeking a Reliability Program Manager to join its team in Batavia, Ohio. The role manages the day-to-day operation and growth of Milacron’s Reliability Program, an aftermarket service offering sold with new machines and to existing customers. The program is managed as a product, with responsibility for quoting, tracking programs through completion and renewal, enabling Sales, and supporting the Field Service Technicians who deliver it. The position also supports Milacron’s broader Lifecycle Care portfolio, with the Reliability Program as its primary focus. The role collaborates with Sales, Order Entry, Field Service Technicians, Engineering, Customer Support, and Order Management to ensure accurate program scope, consistent service delivery, and alignment with customer expectations. It maintains program processes and records, trains and supports technicians and Sales, and reports on program performance.

Requirements

At least 3 years of experience in product management, program management, or service management within a manufacturing or industrial equipment environment.
High school diploma or equivalent.
Working knowledge of injection molding machines and preventive maintenance practices.
Experience quoting and pricing service or aftermarket offerings.
Proficiency in Salesforce, including Field Service Lightning and/or CPQ, Smartsheet, and SAP or a similar ERP system.
Strong communication skills and ability to work effectively with technicians, sales representatives, and customers.

Nice To Haves

Hands-on experience with injection molding machine installation, commissioning, or maintenance.
Experience managing a service attachment or aftermarket product line.
Knowledge of reliability engineering principles.

Responsibilities

Manage the Reliability Program as a product, including pricing, offering structure, program terms, and continuous improvement based on customer and field feedback.
Build and process quotes for new machine orders and existing-fleet attachments in partnership with Sales and Order Entry.
Track active programs from sale through execution, ensuring inspections are scheduled, completed, reported, and renewed on time.
Serve as the primary point of contact for Field Service Technicians performing Reliability Program inspections and preventive maintenance.
Maintain SOPs, inspection workbooks, and customer-facing inspection report standards to promote consistency and quality.
Provide training and support to technicians on program procedures and documentation.
Enable the Sales team through program training, collateral, pricing guidance, and support during customer conversations.
Maintain program records in Salesforce, Smartsheet, and SAP.
Report on attachment rates, program revenue, completion rates, and customer satisfaction to support management decisions.
Partner with Sales, Engineering, Customer Support, and Order Management to align program goals and customer expectations.
Support the management and growth of Milacron Lifecycle Care offerings.