Reliability Engineer

Saxon Global • Westlake, TX

1d

About The Position

As a Senior Reliability Engineer in the Enterprise Infrastructure Reliability Engineering group, you will combine infrastructure automation and reliability engineering to deliver highly available, resilient services at scale. The group brings together Operations Excellence and Development Experience, building reliability through resiliency engineering, automation, observability, and chaos testing.

The role also contributes to enterprise backup and recovery capabilities by automating recovery workflows, enabling rehoused recovery into alternate datacenters, and testing recovery processes. You will apply production insight, data, operational automation, developer guidance, and real-time metrics to help teams scale. The position involves working across public and private cloud environments and building scalable solutions to monitor Container Platform health and provide useful operational signals.

You will strengthen operational processes with Fidelity support and incident management teams, collaborate with Fidelity and cloud service provider product teams to improve Kubernetes service offerings, and identify and prioritize client and partner needs to guide team execution. Additional backup and recovery work includes improving enterprise recovery capabilities, reducing recovery time through automation, enabling recovery into new datacenters, and strengthening platform reliability through data protection design.

Requirements

• Bachelor's degree or equivalent experience in a technology-related field, such as Computer Science or Engineering.
• Production experience running cloud and on-premises storage workloads at scale.
• Experience managing and maintaining Kubernetes clusters on EKS, AKS, and RKS.
• Experience managing and interpreting large datasets using query languages and visualization tools such as Power BI or Tableau.
• Software development experience with Python, NodeJS, or Java, with a focus on SDLC and automation.
• 5–7 years of hands-on experience deploying and/or supporting highly distributed, multi-tiered systems at scale.
• Experience building and deploying Docker images, including Docker Compose.
• Hands-on experience with Jenkins Core, including authoring and maintaining declarative CI/CD pipelines and libraries.
• Experience with distributed version control systems; Git preferred.
• Experience creating and maintaining logging, monitoring, and alerting capabilities using tools such as Datadog and Splunk.
• Practical experience building cloud-hosted and cloud-native applications for the enterprise.
• Deep understanding of a wide variety of AWS and Azure services supporting reliability, observability, and automation/orchestration.
• Experience in incident/crisis management and supporting critically important applications.
• Hands-on experience with one or more observability tools such as Prometheus, Grafana, ELK/OpenSearch, OpenTelemetry, or Datadog.
• Ability to automate using scripting languages such as Python and shell scripting.
• Experience managing systems using infrastructure-as-code tools such as IAM, ARM, Terraform, and Chef.

Nice To Haves

• Background in Go, Angular, JavaScript, AWS, RESTful services, Ruby, MVC, Jenkins CI/CD, or configuration automation tools such as Chef and Ansible.
• Background in Bootstrap, HTML/CSS, shell scripting, messaging frameworks such as MQ, service-oriented or microservice architectures, OpenStack, or relational databases such as PostgreSQL.
• Comfort working in both public and private cloud environments.

Responsibilities

• Build reliability into infrastructure through resiliency engineering, automation, observability, and chaos testing.
• Contribute to enterprise backup and recovery capabilities, including automating recovery workflows, enabling rehoused recovery into alternate datacenters, and testing recovery processes.
• Use production insight, data, operational automation, developer guidance, and real-time metrics to help teams scale.
• Craft scalable solutions and automate monitoring of Container Platform health and signals.
• Strengthen operational processes with Fidelity support and incident management teams for the cloud ecosystem.
• Work with Fidelity and cloud service provider product teams to drive reliability improvements in Kubernetes service offerings.
• Anticipate, discover, and prioritize client and partner needs, representing their perspective and guiding team execution.
• Advance enterprise resiliency through improved recovery capabilities and reduce recovery time through automation.
• Strengthen platform reliability through data protection design.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior