Release of Information Specialist - Mon–Fri 8:00 AM – 4:30 PM

VRC Companies Careers•Las Vegas, NV

About The Position

The Release of Information (ROI) Specialist I in VRC Companies, LLC’s VitalChart department processes assigned medical-record requests accurately, efficiently, and within required timeframes while providing high-quality service to healthcare clients. The role safeguards patient privacy by confirming that records are released only to authorized individuals and that requests comply with authorizations, VRC and healthcare-facility procedures, and applicable laws, including HIPAA. The specialist maintains expected productivity and quality and communicates regularly with the ROI Area Manager and/or ROI Team Leader about issues affecting service, quality, connectivity, clients, or requestors. Assigned request types are primarily Continuing Care and Disability Determination Services; cross-training on other request types may be provided as appropriate. The position follows client-specific procedures and security protocols, documents request activity in ROI software, and handles records from electronic or physical repositories. Healthcare-facility assignments, whether on-site or remote, may change. The specialist must maintain confidentiality and professional conduct, complete required training on time, and carry out duties in accordance with VRC and client policies, applicable regulations, and labor requirements. The role also includes preparing invoices and billing materials, keeping client information current, and performing other assigned duties.

Requirements

High school diploma or GED required; a degree is preferred.
Demonstrated attention to detail.
Ability to prioritize, organize, and meet deadlines.
Demonstrated documentation and communication skills.
Ability to maintain productivity and quality performance.
Strong interpersonal skills with team members, clients, and requestors.
Strong computer skills, including Microsoft Office skills.
Ability to read, write, speak, and comprehend English.
Ability to stay focused on tasks for extended periods and work independently.

Nice To Haves

Degree beyond a high school diploma or GED.
Prior experience with Release of Information fulfillment.
Basic knowledge of medical records and HIPAA.
Prior experience with EHR/EMR platforms.
Prior experience using Windows and Microsoft Office products.
Prior experience operating printers, computers, fax machines, scanners, microfilm reader/printers, or similar equipment.
Bilingual skills.

Responsibilities

Access assigned requests and medical records according to each healthcare client’s procedures and security protocols.
Process requests daily and prioritize them according to applicable turnaround times and procedures.
Validate requests and signed patient authorizations for compliance with HIPAA, other applicable laws, and established procedures.
Classify request types correctly and log requests in ROI software.
Retrieve and upload the requested portions of patient charts from electronic or physical repositories.
Perform quality-control checks to ensure accurate releases and prevent breaches of protected health information.
Check invoices for accuracy and adjust them as needed.
Release records to valid requesting entities and reject requests that are not HIPAA-compliant or otherwise valid.
Return records from physical repositories to their proper locations according to VRC and client procedures.
Document exceptions, communications, and other relevant request information in ROI software.
Alert a supervisor to questionable or unusual requests or communications, suspected breaches, delays, connectivity problems, equipment or software malfunctions, and security risks.
Answer requestor inquiries in an informative, respectful, and efficient manner.
Store records and files securely and properly before leaving the work area.
Ensure adequate office supplies are available and assist with additional facilities or request types during backlogs.
Maintain confidentiality, security, ethical standards, and compliance with VRC and healthcare-facility policies and applicable regulations.
Complete required training within the allotted timeframe.
Create invoices and billing materials for clients and keep client information details up to date.
Perform other duties as assigned.