Release of Information Specialist - Mon–Fri 8:00 AM – 4:30 PM
About The Position
The Release of Information (ROI) Specialist I in the VitalChart department of VRC Companies, LLC processes assigned medical-record requests accurately, efficiently, and within required timeframes while providing high-quality service to healthcare clients. The specialist protects patient privacy by ensuring that records are released only to authorized individuals and that requests comply with authorizations, VRC and healthcare-facility procedures, HIPAA, and applicable federal and state laws. The role requires maintaining quality and productivity standards and communicating concerns or issues involving quality, connectivity, clients, or requestors to the ROI Area Manager and/or ROI Team Leader. The specialist is also expected to represent VRC positively in interpersonal interactions. Assignments primarily involve Continuing Care and Disability Determination Services requests, with possible cross-training on other request types. Healthcare-facility assignments may be on-site and/or remote and are subject to change. The specialist may be asked to support additional facilities or request types during backlogs.
Requirements
- High school diploma or GED required.
- Demonstrated attention to detail.
- Ability to prioritize, organize, and meet deadlines.
- Demonstrated documentation and communication skills.
- Ability to maintain productivity and quality performance.
- Experience with Windows environments and Microsoft Office products.
- Strong computer and Microsoft Office skills.
- Strong interpersonal skills when working with team members, clients, and requestors.
- Ability to read, write, speak, and comprehend English.
- Ability to stay focused on tasks for extended periods.
Nice To Haves
- A degree is preferred.
- Prior experience with release-of-information fulfillment.
- Basic knowledge of medical records and HIPAA.
- Prior experience with EHR/EMR platforms.
- Prior experience operating printers, computers, fax machines, scanners, microfilm readers/printers, or similar equipment.
- Bilingual skills.
Responsibilities
- Access release-of-information requests and medical records for healthcare clients according to client-specific procedures and security protocols.
- Complete assigned requests daily, prioritizing them according to turnaround times and VRC and service-agreement procedures.
- Validate requests and signed patient authorizations for compliance with HIPAA, applicable laws, and established procedures.
- Correctly classify and log requests in ROI software.
- Retrieve and upload requested portions of patient charts from electronic or physical repositories.
- Perform quality-control checks to ensure accurate releases and prevent disclosures of protected health information to unauthorized parties.
- Check invoice accuracy and make adjustments as needed.
- Release records to valid requesting entities and reject requests that are not HIPAA-compliant or otherwise valid.
- Return records retrieved from physical repositories to their proper locations in accordance with VRC and client procedures.
- Document exceptions, communications, and other relevant request information in ROI software.
- Alert a supervisor about questionable or unusual requests or communications, discovered or suspected breaches, delays, connectivity problems, equipment or software malfunctions, and workplace security risks.
- Respond to requestor inquiries in an informative, respectful, and efficient manner.
- Store records and files securely and properly before leaving the work area.
- Ensure adequate office supplies are available to perform assigned work.
- Support additional healthcare facilities or request types during backlogs and adapt to changing assignments.
- Follow VRC and healthcare-facility policies and procedures, HIPAA, applicable state and federal regulations, and labor regulations.
- Maintain confidentiality, security, and ethical standards when handling privileged information and releasing medical records.
- Complete required training within the allotted timeframe.
- Create invoices and billing materials for clients.
- Keep client information details up to date.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
