Release of Information Specialist - Mon–Fri 8:00 AM – 4:30PM

VRC Companies Careers•Las Vegas, NV

About The Position

The Release of Information (ROI) Specialist I in VRC Companies, LLC’s VitalChart department processes assigned medical-record requests accurately, efficiently, and within applicable turnaround times. The specialist protects patient privacy by ensuring that only authorized individuals receive medical information and that requests comply with authorization requirements, VRC and healthcare-facility policies, and applicable federal and state laws, including HIPAA. The role requires maintaining high productivity and quality standards, communicating concerns and issues to the ROI Area Manager and/or ROI Team Leader, and representing VRC positively in interactions with others. The primary assigned request types are Continuing Care and Disability Determination Services. The specialist may be cross-trained on other request types based on supervisor direction, experience, and performance. Healthcare-facility assignments, including onsite and remote assignments, may change. The role also includes preparing invoices and billing materials for clients, keeping client information details current, completing required training, and performing other assigned duties.

Requirements

High school diploma or GED required; a degree is preferred.
Demonstrated attention to detail.
Ability to prioritize, organize, and meet deadlines.
Demonstrated documentation and communication skills.
Ability to maintain productivity and quality performance.
Strong computer and Microsoft Office skills.
Ability to read, write, speak, and comprehend English.
Strong interpersonal skills when working with team members, clients, and requestors.
Ability to stay focused on tasks for extended periods and work in a self-motivated manner.

Nice To Haves

Prior experience with release-of-information fulfillment.
Basic knowledge of medical records and HIPAA.
Prior experience with EHR/EMR platforms.
Experience operating printers, computers, fax machines, scanners, microfilm reader/printers, or similar equipment.
A degree.
Bilingual skills.

Responsibilities

Process assigned medical-record requests according to each healthcare client’s procedures and security protocols.
Complete requests daily and prioritize them according to turnaround times and applicable procedures and service agreements.
Validate requests and signed patient authorizations for compliance with HIPAA, other applicable statutes, and established procedures.
Classify request types correctly and log requests into ROI software.
Retrieve and upload requested portions of patient charts from electronic or physical repositories.
Perform quality-control checks to ensure release accuracy and prevent disclosure of protected health information to unauthorized parties.
Check invoices for accuracy and adjust them as needed; create invoices and billing materials for clients.
Release records to valid requesting entities and reject requests that are not HIPAA-compliant or otherwise valid.
Return records from physical repositories to their proper locations according to VRC and client procedures.
Document exceptions, communications, and other relevant request information in ROI software.
Alert a supervisor to questionable or unusual requests or communications, suspected or discovered breaches, delays, connectivity problems, software or equipment malfunctions, and workplace security risks.
Respond to requestor inquiries in an informative, respectful, and efficient manner.
Store records and files securely and properly before leaving the work area.
Ensure office supplies are available and assist with additional healthcare facilities or request types during backlogs.
Keep client information details up to date and complete required training within the allotted timeframe.
Follow VRC and healthcare-facility policies and procedures, HIPAA and other applicable regulations, confidentiality requirements, security standards, and ethical standards.
Perform other duties as assigned.